Office Manager (Hybrid)

About SoLiD ImprovementsSoLiD Improvements is a service and construction support company focused on helping property owners and managers keep their projects running smoothly. We coordinate jobs from first call through completion and pride ourselves on clear communication, reliable follow‑through, and professional results.Position SummaryThe Operations Coordinator owns customer coordination and job management from first contact through project completion. You’ll be the hub between customers, contractors, and ownership—keeping jobs moving, systems updated, and everyone informed.This is a primarily remote position for candidates based in the Dallas–Fort Worth area, with periodic in‑person meetings for planning, training, and relationship building.Key ResponsibilitiesIntake & Customer CoordinationServe as the primary point of contact for customer inquiries and service requests.Manage onboarding for new customers and ensure accurate setup in the CRM.Maintain clear, timely communication with customers throughout each project lifecycle.Coordinate scheduling details, access instructions, and service updates with customers.Job Routing & SchedulingRoute incoming jobs to the right contractors based on availability, skills, and location.Build and manage schedules to maximize efficiency and on‑time completion.Track job status and updates using our project management tools.Follow‑Ups & CommunicationConduct post‑service follow‑ups to confirm completion and customer satisfaction.Collect and log customer feedback and satisfaction notes.Maintain organized records of key customer interactions in the CRM.ProposalsPrepare clear, detailed service proposals and scopes of work.Develop cost estimates and basic project timelines from standard rate sheets and guidance.Collaborate with ownership to refine and present tailored solutions.Photo Collection & DocumentationRequest, collect, and organize job‑site photos from contractors.Maintain before/after photo records for documentation and marketing use.Ensure photo documentation meets company standards for clarity and completeness.Contractor Onboarding & CoordinationManage onboarding steps for new contractors (paperwork, system access, process overview).Maintain an accurate contractor database, including service areas and specialties.Coordinate day‑to‑day contractor assignments, confirmations, and job communications.Invoicing SupportCreate and send invoices for completed services using company invoicing software.Confirm that all billable work is documented and aligned with proposals or work orders.Work with ownership/finance to resolve billing questions and customer inquiries.Job Sourcing & Contact ListsBuild and maintain contact lists for prospects, property managers, and repeat customers.Research and identify new business targets in our service area.Ideal CandidateStrong organizational skills and attention to detail; comfortable managing many moving parts.Excellent written and verbal communication skills and a customer‑focused mindset.Experience using project management tools to track jobs or tasks.Proficiency with CRM systems and invoicing/accounting software.Thrives in a fast‑paced environment with changing priorities.Prior experience in service, construction, property management, or operations coordination.Preferred: Experience in a construction office environment (GC or specialty contractor) and/or supporting government contracting (e.g., bids, compliance documentation, public‑sector contracts).Work Schedule & ArrangementPart‑time, typically Monday–Friday, with core hours 9am-3pm (Central Time).Primarily remote, with occasional in‑person meetings in the Dallas–Fort Worth area for planning, training, and key client or team sessions.Use of company‑approved time‑tracking and productivity tools on work devices is required.Benefits:Referral programWork from anywhere weekWork From HomeWork Location: Hybrid remote in Dallas-Fort WorthCompensation: $22-25/hr