Operations Manager

Title: Operations Manager Reports to: Director of Human Resources and Operations Directly Supervises: Staff of Operations, Facilities and Grounds (3-4 direct reports) Summary of Job: Under the general direction of the Director of Human Resources and Operations, the Operations Manager is responsible for overseeing facility management and administration for a large non-profit (100+ employees) with two locations. This is a Full-time position. Essential Duties and Responsibilities: Office Services: Responsible for budgets and inventories of all office supplies, technology needs and janitorial supplies. Ensures optimal function of office equipment including scanners, copiers, faxes and telephones (and manages their supplies). Provide office/desk set-up for new hires (office clean up/reorganization, equipment set-up, facility policies). Works with Human Resources & Operations Director & Deputy Director to optimize building space for staff and client needs. Assists the Human Resources and Operations Director as needed. Other duties as assigned. Program Operations: Supervises program operations staff (1). Provides oversight to Program Distribution Operations including: Resource request spreadsheets, lists, and gift card preparation. Friday Food Bag and Essential Items preparation and distribution. Coordination and direction of volunteers and staff to pack food bags, and to distribute food, items, and diapers (8am-3pm, Fridays) Responsible for coordination with Volunteer and In-Kind Donation Manager and Assistant Coordinator to track and maintain adequate inventory of necessary client supplies and to coordinate distribution of Homegoods to clients. Facility Management Supervises building/maintenance staff (3-4). Strategically plans facility best practices and ensures the building complies with all City & State regulations. Acts as HPP liaison to all building vendors (includes plumbing, contractors, cleaning crews, elevator repair, security system, etc). Coordinates building maintenance for HPP’s main location, a three-story, 40,309 square-foot facility and 2530 18th, a warehouse adjacent to HPP’s main location. Support with building needs for Jelani House, a 2 story residential facility maintained by SF Department of Homelessness and Supportive Housing. Maintains shared staff spaces as needed. Solicits bids for building maintenance and improvement projects. Acts as liaison to building tenant agency. Maintains agency vans including coordinating registration, insurance, tune-ups and repairs Manages facility needs for special events. Other duties as assigned. Systems Administration: Supervise system administration to ensure it operates in an efficient and cost-effective manner. Oversee all IT-related purchasing and budget usage; works with Finance & HR & Operations Director to develop budgets for forecasted project costs and capacity planning. Primary contact for IT support vendor, Micromenders. Agency Safety Officer Function as Agency Safety Officer. Leads Agency Safety Committee. Plans and facilitates bimonthly Safety Committee meetings. Address agency concerns, coordinate yearly fire and earthquake drills, plan and present quarterly Staff Safety Updates at All Staff Meetings. Manages disaster preparedness activities. Responsible for updating safety plans and maintaining on-site safety kits/supplies/go-kits. Coordinate quarterly review/refresh of all disaster documents and supplies. Together with the HR and Operations Director, maintain the agency's compliance with all Covid-19 requirements and regularly monitor the safety measures in place to minimize staff and client exposure. Core Competencies: All HPP Staff are expected to meet the expectations of our Core Competencies: Accountability and Reliability: Shows up for the team, the clients, and the organization; takes responsibility for actions, and follows through on tasks and projects. Collaboration: Helps colleagues as needed, views responsibilities as shared; Actively participates in agency-wide initiatives/ efforts. Communication: Uses effective written and oral communication with coworkers and community served; understands emotions of self and others, and responds with empathy. Continuous Learning: Demonstrates curiosity and eagerness to learn and develop professionally. Equity Mindset: Understands and is committed to goals of diversity, equity, and inclusion and fostering an inclusive environment; consistently centers equity in the organization’s work both internally and externally. Proficiency in area of focus: Has skills and knowledge in role and area of focus. Qualifications: Bachelor’s Degree, AA degree or equivalent experience 3 or more years of experience in office/building management or administration. Advanced skills across technologies. Excellent organization and time management skills. Strong communication skills (verbal and written) and detail-oriented. Excellent project management skills. Ability to meet both short-term and long-term deadlines. Cultural competency. Ability to work sensitively and effectively with diverse populations. Willingness to work occasional evenings and weekends and ability to be on call in case of building emergencies. Valid driver’s license. Understanding of the intersection of racism and poverty and a commitment to social justice, anti-racism, and HPP’s mission and organizational values. HPP recognizes the value of having a staff that brings a wide range of perspectives to this work based on language, ethnicity, race, gender, socio-economic background, political beliefs, sexual orientation, and disability. We are committed to maintaining a diverse, multicultural working environment and particularly encourage applications from candidates with lived experience in the communities we seek to serve. Physical Requirements: This position requires the ability to work under stress and handle multiple project deadlines. Certificates, Licenses, Registrations: California Driver’s license and insurance required. Work Environment: Fast-paced, multi-cultural, collaborative work environment Hours: Full time, on-site - 39 hours/week Salary: $90,247 + excellent benefits package FLSA Status: Exempt About HPP Founded in 1989, the Homeless Prenatal Program (HPP) is a nationally recognized family resource center in San Francisco that empowers homeless and low-income families, particularly mothers motivated by pregnancy and parenthood, to find within themselves the strength and confidence they need to transform their lives. HPP helps families become healthy, stable and self-sufficient. We focus on the social determinants of health, supporting both parents and children in order to strengthen the whole family. With services ranging from emergency support to intensive case management, the agency partners with parents to address family needs during the critical years from pregnancy through kindergarten. The first agency in San Francisco to hire former clients as staff, HPP’s evolution has been guided by the community it serves. More than half of HPP’s immensely talented staff of 125+ come from the community and/or are graduates of the agency’s Community Health Worker Apprenticeship Program, which trains individuals for careers in the nonprofit sector. Over the years, HPP has received considerable recognition for its service to the community. In 2022, we were named “Nonprofit of the Year” by the San Francisco Chamber of Commerce, and our work has been highlighted by The New York Times, CNN, KQED, The Huffington Post, People and The San Francisco Chronicle. Additionally, HPP receives consistently high ratings by leading philanthropic evaluators such as Guidestar and Charity Navigator. The Homeless Prenatal Program is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job Type: Full-time Pay: Up to $90,247.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Work Location: In person