Technical Program Manager

Below is the complete job descriptionTechnical Program ManagerToronto, CARole: Senior TPM owning cross-domain program delivery for Payments & Payouts, Capital & Insurance, Monetization, and Merchant Services - orchestrating initiatives across Product, Engineering, Business, and Design that move billions in transaction volume across 190+ markets.10+ years leading large-scale, cross-functional technical programs end-to-end, with strong technical fluency (system architecture, APIs, delivery risk) - must operate independently in ambiguous environments.Bachelor’s degree in computer science, Engineering, Business, or equivalentExperience collaborating with Program, Development, Technical, Corporate Operations and Sales/Marketing groupsProven track record of leading large-scale, cross-functional programs in a product and technology environment from conception through completion, with the ability to operate independently under ambiguous or unfamiliar circumstances with little to no guidance.Proven technical background — able to engage directly with engineering teams, understand system architecture, assess delivery risk, and translate technical trade-offs for business and executive partners credibly in both directions.Practitioner-level experience with AI and GenAI tools (including ChatGPT Enterprise, Gemini, Glean, NotebookLM, Claude Code, and custom AI agents) actively applied to accelerate program planning, documentation synthesis, and execution — not as experiments, but as repeatable operational habits.Proficiency in Agile methodologies and program tracking tools — Jira, Airtable, Confluence, and Google Workspace; comfortable writing queries, building dashboards, and creating templates that make program data effortless for teams; experience with Tableau, Looker or Power BI is a plus.Capable of leading through influence, negotiation, and information management; holding stakeholders accountable to shared goals regardless of seniority; managing multiple partners across levels proactively and clearly, and prioritizing competing demands without loss of efficiency or visibility.Strong executive presence and communication skills. Experience delivering presentations to steering committees. Manage blocking issue frameworks and program documentation for VP and C-suite audiences. Work with global, matrixed engineering organizations.