Program Manager

Location: Monroe, WA (Onsite) Local candidates only. No relocation assistance is available for this position.Job Type: Full-Time, Direct HireSchedule: Monday–Friday, Day ShiftPay: $73,000.00 - $105,000.00 per yearJob SummaryWe are seeking an experienced Program Manager to join our aerospace manufacturing team in Monroe, WA. This direct-hire opportunity is ideal for a results-driven professional who excels in customer relationship management, production planning, and cross-functional coordination within a fast-paced manufacturing environment.The Program Manager serves as the primary liaison between customers and internal teams, managing programs from order placement through delivery. This role requires strong decision-making, communication, and problem-solving skills to ensure customer satisfaction, on-time delivery, and successful program execution.Key ResponsibilitiesServe as the primary point of contact for assigned customer accounts.Manage customer communications and resolve issues, including urgent situations outside normal business hours when necessary.Lead customer program reviews and provide regular project status updates.Develop recovery plans for production schedules that are behind customer requirements.Coordinate engineering change requests while maximizing cost recovery.Negotiate pricing, lead times, expedited orders, and spare parts with customers.Forecast customer demand and manage delivery commitments.Monitor project milestones and ensure compliance with quality, schedule, and delivery objectives.Collaborate with Engineering, Production, Supply Chain, Quality, and other internal departments to meet customer expectations.Maintain accurate program documentation, schedules, and reporting.Follow all company safety policies and procedures.Perform additional duties as assigned.Required QualificationsAerospace manufacturing experience required.Demonstrated ability to manage multiple priorities in a fast-paced manufacturing environment.Strong organizational, communication, and customer service skills.Self-motivated with the ability to work independently.High ethical standards and professionalism.Ability to successfully manage customer programs with minimal supervision.Must have successfully maintained a Tier 1 Program Management position for at least 12 consecutive months or equivalent management approval.Work Authorization: US Persons, no sponsorshipPreferred Qualifications3–5 years of experience in Production Control, Materials Management, Inventory Management, or Program Management within a manufacturing environment.Experience in Lean Manufacturing.Strong verbal and written communication skills.Proven track record of achieving on-time delivery performance.Experience creating and maintaining:Gantt ChartsS-CurvesStoplight ReportsMicrosoft Project schedulesAdvanced Excel reportingProgram Management certification (PMP or equivalent preferred).Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent combination of education and experience.Experience with Syteline or similar ERP/MRP systems.