Lead Manager

Lead ManagerAdriana's insurance is seeking a Lead Manager that will be responsible for overseeing the end-to-end lead management process for a multi-line auto insurance brokerage. This role ensures all inbound and outbound leads are properly distributed, tracked, and converted while leading a high-performing call center team. The ideal candidate is bilingual in English and Spanish, highly sales-driven, customer-focused, and experienced in managing teams in a fast-paced insurance or call center environment.Key Responsibilities:Manage, monitor, and optimize all incoming and outgoing leads across multiple lines of business (auto, commercial, home, etc.).Ensure leads are accurately assigned, followed up on, and worked in a timely manner.Track lead conversion rates, sales performance, and team productivity.Work closely with marketing and sales leadership to improve lead quality and ROI.Lead, coach, and motivate a team of sales agents to meet and exceed sales goals.Monitor calls to ensure compliance, quality, and excellent customer service.Develop and enforce call center best practices, scripts, and workflows.Provide ongoing training, feedback, and performance coaching.Ensure a high level of customer satisfaction throughout the sales and onboarding process.Handle escalated customer concerns or complex sales situations.Promote a customer-first culture while maintaining strong sales performance.Prepare and present daily, weekly, and monthly performance reports.Identify trends, gaps, and opportunities for improvement.Assist in developing sales strategies, incentive programs, and process improvements.Ensure adherence to insurance regulations, company policies, and call center compliance standards.Maintain accurate CRM data and lead tracking systems.Collaborate with underwriting and service teams to ensure smooth policy issuance.Payrate: starting $70,000 yearly salary + bonuses