Recovery Operations Group Manager

Recovery Operations Group ManagerWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Recovery Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.Manages multiple teams or a functional area supporting a large complex loan recovery operationManages multiple segments of a large nonperforming portfolio staffed by managers & unit supervisorsControls financial end results of an areaControls resources, policy formulation and planning. Primarily affects a sub functionSets short to medium-term planning of actions and resources for own areaManages complex and highly variable issues with substantial potential impactApplies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own areaEvaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actionsEnsures essential procedures are followed and contributes to defining standardsDemonstrates an in-depth understanding of how own area integrates within the overall function to achieves; requires a good understanding of the industryProvides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sourcesAccountable for end resultsRequired to negotiate internally, often at senior levels (across functions); may communicate with external partiesAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:10+ years experience in a related role with commensurate experience in people managementExcellent customer service skillsEducation:Bachelor's/University degree, Master's degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.