Accounts Receivable Associate

Well, hello there 👋Screencastify is a leading educational technology company dedicated to improving communication and learning outcomes with video. Our primary focus is on the K-12 education sector in the United States and we are critical in helping scale a teacher and improve student outcomes all while being an easy to use solution. Screencastify is used by over 15M people and is seeking a dynamic and results-oriented Accounts Receivable Associate to join our Squad!Working at ScreencastifyAt Screencastify, we are results focused and here to improve education globally. This isn't an easy feat but it is important for our future. We value accountability, commitment, and speed. We take our responsibility to our customers very seriously, so when we miss a deadline or slow down, it matters.We're a competitive culture and strive for speed and innovation. We are problem solvers, don't point fingers and rather enjoy working together to bring solutions to the forefront.We love a challenge and pushing the world forward with creativity, ingenuity and out of the box thinking. People are everything and we want to work in a company of deeply good people who treat their colleagues exceptionally well. Rule #1: Be a good person.About This RoleWe built the simplest and most reliable screen recorder in the world, but that's only the beginning. Our near future is full of ambitious new goals, features, and products that will enable us to further improve how we provide service to our users and accelerate our already fast growth.The Accounts Receivable Associate will manage the billing and collections process for Screencastify using Chargebee, Salesforce and QuickBooks. In this role, you will ensure customer invoices are accurate, timely and processed efficiently, while also managing the collections process to secure timely payments from customers. You will collaborate closely with internal teams and external customers to resolve any billing issues and improve processes. Being flexible and adaptable is important in this role, as you'll be working in a dynamic, fast-paced environment where evolving priorities and product needs will provide opportunities to enhance your skills and contribute to the team's success.What you'll do:Manage the billing process, including generating and issuing invoices, credit memos, and statementsEnsure that invoices are accurate and comply with customer contractsResolve billing issues, working closely with customers and internal stakeholders to resolve any discrepancies or disputesManage the collections process, including tracking payment statuses and communicating with customers regarding overdue paymentsCollaborate with cross-functional teams to ensure accurate billing and collections data is captured in Salesforce, Chargebee and QuickBooksAnalyze billing and collections data to identify trends, and make recommendations to improve the process and increase efficiencySupport month-end and year-end closing activities related to billing and collectionsTrain and assist in managing seasonal staff to support billing and collections activities during peak periodsRequirementsYou're perfect for this role if you:Hold a Bachelor's degree in Accounting, Finance, or related field (preferred) or have equivalent work experienceBring 5+ years of experience in billing and collections, ideally in a SaaS environmentHave experience using Chargebee and Salesforce - highly preferredDemonstrate strong attention to detail and accuracyPossess excellent communication and customer service skillsCan work independently and as part of a team in a fast-paced environmentHave strong problem-solving skills and the ability to adapt quickly to changing priorities driven by company growth and product evolutionAre proficient in Microsoft ExcelThis is a Chicago-based hybrid position with 3 days a week in the office.Benefits Competitive compensation. We take a data-driven approach to our compensation strategy so all employees are paid competitively and fairly 401k & Profit Sharing plan. We want to invest in present you and future you, which is why we offer a generous 401k match + Profit Sharing plan Flexible time off (FTO) policy. We recognize that time off to rest and recharge is important. The Flexible Time Off Policy (FTO) is designed for our employees to do just that -- balance work and life while maintaining well-being Parental leave. Generous paid time off for parents to bond with the newest addition to their family! Medical, dental, and vision insurance. We offer comprehensive health benefits, including medical, dental, and vision insurance. Plus, all employees receive a free One Medical membership Divvy bike membership. If you're in Chicago, take advantage of an annual Divvy membership -- on usAt Screencastify, we foster an inclusive, supportive, fun, and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video.Screencastify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.