Customer Service Manager

Customer Service Manager Miami, FL | On-site Full-Time | Confidential Search We are partnering with a well-established, industry-leading organization to identify a Customer Service Manager to lead and elevate a high-performing customer support operation. This is a confidential opportunity with a large, fast-paced manufacturing company offering strong stability and growth potential. This role is ideal for a hands-on leader who thrives in a call center environment, enjoys developing teams, and is passionate about driving operational excellence and customer satisfaction. Key Responsibilities: Lead, coach, and develop a team of Customer Service Representatives and Call Center Agents Oversee daily operations to ensure timely and accurate processing of customer requests, orders, and inquiries Monitor and drive performance against key KPIs (service levels, response times, order accuracy, customer satisfaction, etc.) Identify and implement process improvements to enhance efficiency and service quality Partner cross-functionally with internal teams including operations, logistics, and sales Manage hiring, onboarding, and ongoing training of team members Handle escalated customer issues with professionalism and urgency What We’re Looking For: Proven experience managing teams in a call center or high-volume customer service environment Strong leadership and team development skills Experience working within manufacturing, distribution, or related industries is a plus Data-driven mindset with the ability to track, analyze, and improve KPIs Excellent communication and problem-solving abilities Ability to thrive in a fast-paced, results-oriented environment Why This Opportunity: Join a stable and growing organization with strong market presence Opportunity to make a direct impact on operations and customer experience Collaborative leadership team and supportive culture Clear path for growth and advancement If you’re interested in learning more, feel free to apply directly or message me for a confidential conversation.