Technical Implementation Analyst
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A company is looking for a Technical Implementation Analyst to join their Customer Success team.
Key Responsibilities:
Serve as the first technical point of contact for customer support requests, triaging and resolving issues efficiently
Maintain articles in the Data X-Ray knowledgebase, adding and updating content as needed
Deploy, configure, optimize, and maintain the Data X-Ray platform on hosted and customer infrastructure
Required Qualifications:
Minimum of 5 years of experience in software deployment or systems administration on Linux platforms
Solid understanding of networking and security concepts
Experience with Linux OS fundamentals (RHEL/CentOS/Rocky)
Familiarity with cloud infrastructure (Azure, AWS, GCP)
Knowledge of CI/CD tools (Ansible, Docker/Podman, Git)