Manager, Professional Services Engineering

Job Type Full-time Description Hello, we're Augeo - we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators. At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential. We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world. Summary An Augeo Manager, Professional Services Engineering, is responsible for leading a team of software engineers that delivers custom, client-facing platform features and integrations across Augeo's B2B SaaS product suite. This is a dual-focus role: you'll spend roughly 40% of your time interfacing directly with clients - gathering requirements, presenting technical approaches, managing expectations, and ensuring delivery satisfaction - and 60% of your time leading your engineering team through sprint planning, architecture decisions, code quality oversight, mentorship, and hands-on technical guidance. Your team works across multiple technology stacks, including the Encore platform (.NET/C#/SQL Server) and the AWE platform (TypeScript/React/Node.js/AWS). You will need to be comfortable navigating both ecosystems and helping your engineers deliver high-quality solutions, regardless of the underlying technology. High-level Job RequirementsTranslate client business requirements into development plans, clearly communicating scope, timelines, trade-offs, and delivery milestonesBuild and maintain trusted relationships with client stakeholders, proactively managing expectations and ensuring high levels of delivery satisfaction throughout the engagement lifecyclePartner with Sales and Account Management teams to support pre-sales technical scoping, effort estimation, and solution architecture for prospective and existing client engagementsCommunicate project status, risks, and technical decisions to both client and internal stakeholders through regular status updates, demos, and executive summariesLead, mentor, and develop a team of software engineers delivering client-facing features and integrations across the Encore (.NET/C#/SQL Server) and AWE (TypeScript/React/Node.js/AWS) platformsChampion AI-enabled development practices across the team, ensuring adoption of approved AI coding tools and identifying opportunities to automate repetitive workflows through custom AI agentsEstablish team standards and best practices for effective AI tool usage and prompt engineering in the context of client delivery workEnsure compliance with Augeo's SOC 2 Type II program and other security requirements, particularly when handling client data and integrationsFoster an innovative and inclusive team-oriented work environment that balances client urgency with sustainable engineering practicesEmbrace Augeo's CORE values - Collaborative, Objective, Responsive and Earnest in all areas CompetenciesExceptional communication skills - able to present complex technical concepts to non-technical client stakeholders while also providing deep technical guidance to engineering team membersDemonstrated experience leading engineering teams, ideally 3+ years in a management or technical lead roleStrong ability to context-switch between client-facing conversations and hands-on engineering leadership without sacrificing quality in either domainExperience prioritizing initiatives based on client business needs, revenue impact, and organizational capacity Desired Technical SkillsFamiliarity with both the .NET/C# ecosystem (including ASP.Net MVC, Entity Framework, SQL Server) and the TypeScript/React/Node.js ecosystem - deep expertise in one with working knowledge of the other is acceptableExperience with RESTful API design, integration patterns, and microservices architecture across client-facing platform implementationsAI coding assistants (GitHub Copilot, Cursor, Claude Code, or similar tools) with demonstrated experience applying them in professional delivery contextsLLM API integration (OpenAI, Anthropic Claude, AWS Bedrock) and AI agent development for workflow automationExperience with security best practices and compliance frameworks (SOC 2 Type II) in client-facing environments Education and ExperienceFour-year college degree from a regionally accredited college or university in Computer Science, Information Technology, Engineering, or a related field3+ years of direct client-facing experience in a professional services, consulting, or solutions engineering capacitySenior-level experience within a technology team, including previous managerial experience leading software engineering teamsExperience working with JIRA and Confluence Work Environment This position operates in a professional office environment and routinely uses standard office equipment such as laptop computers and smartphones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Travel Travel is primarily local during the business day, although occasional out-of-area and overnight travel may be expected for team gatherings, client engagements, or executive off-sites. Benefits of joining team AugeoWe offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)We offer paid Long-Term disability and Life InsuranceHSA/FSA plansWe offer varying voluntary benefits such as critical, hospital, pet coverage and much moreEmployee benefit education, campaigns and wellness opportunities401k retirement matching and financial planning resourcesEducation reimbursementSeveral EAP resources13 paid holidays and PTO timeRewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudosEmployee referral bonusesEmployee group opportunitiesFun, casual and flexible working environment that embraces the hybrid workstyleCareer growth opportunitiesSummer internship program *St. Paul MN Preferred, but open to remote Salary Description $130,000 - $140,000