Application Support Analyst

Job Title: Application Support Analyst I Pay:$4345/hour Type:Contract-to-Hire Location:Phoenix, AZ (85028) (Hybrid: MondayThursday on-site) About the Organization This organization is a leading owner and operator of retail real estate, specializing in developing, leasing, and managing high-quality shopping destinations that connect communities with premium brands and experiences. Overview The Application Support Analyst I (ASA I) provides Tier 12 technical and functional support for enterprise business applications, with a primary focus on Yardi property management systems. This role is responsible for maintaining day-to-day application operations, including troubleshooting, access management, routine configuration, and supporting system releases. Working under moderate supervision, the ASA I collaborates with cross-functional teams including Finance, Property Operations, IT, and external vendors to ensure systems remain stable, secure, and effective. Key Responsibilities: Operational Application Support (Tier 12) Provide support for enterprise applications, including property management and document platforms Manage service desk intake, ticket triage, prioritization, and routing Troubleshoot and resolve application issues; escalate complex problems as needed Coordinate with vendors to log and track system issues through resolution Administer user access and permissions in accordance with established standards Conduct access reviews and support audit processes Execute data corrections with proper validation and documentation Maintain knowledge base articles, runbooks, and operational documentation Business Cycle Support Assist with key business processes such as budgeting cycles, data validation, and reporting workflows Configuration & Maintenance Perform minor configuration updates and workflow adjustments Maintain role templates and support segregation-of-duties compliance Ensure data accuracy across systems Coordinate with internal teams and vendors on larger system updates Testing & Release Management Execute regression and smoke testing for system updates and releases Participate in release planning, deployment coordination, and communication efforts Assist with change management processes and documentation Qualifications & Expectations: Experience:13+ years supporting enterprise applications in an IT environment Experience with Yardi is a PLUS! Technical Knowledge: Yard, Box, Docusign Basic understanding of ERP systems and application workflows Familiarity with user access controls and data integrity practices Working knowledge of SQL for queries and data validation Compliance & Security:Understanding of cybersecurity, risk management, and data privacy principles Documentation:Ability to create and follow clear technical documentation Vendor Coordination:Experience working with external vendors for issue resolution Please submit your resume in Word or PDF format to be considered.