Certified Registered Nurse Anesthetist (CRNA)

A recognized media services organization in California is seeking a new Senior Analyst to join their Virtual Network Operations Center (VNOC). In this role, the qualified professional will serve as a critical escalation point and operational leader responsible for driving the detection, response, remediation, and documentation of technical incidents across the organizaiton's global IT Operations environment.Responsibilities:Lead investigations into technical incidents, ensuring timely coordination, communication, and resolutionMonitor global collaboration infrastructure, proactively identifying performance issues through telemetry and alertsCollaborate with Engineering, Microsoft, and external vendors to escalate complex incidents and implement long-term fixesUse tools such as Nexthink, Datadog, telemetry dashboards, and ticketing platforms to analyze root cause trends and drive service improvementsEngage with senior leadership and stakeholders to provide clear, timely incident status updates and post-incident documentationRecommend and implement mitigation protocols, service resiliency improvements, and TCP timeout optimization for private endpoint disruptionsPartner with global teams to refine incident management playbooks and drive adoption of ITIL-based processesDocument incidents and requests with accuracy and consistency using tracking tools like ServiceNowQualifications:5+ years of experience in Technical Operations and Incident ManagementBachelor's DegreeExperience in fast-paced, mission-critical environments with 24/7 on-call availabilityStrong knowledge of Cisco TMS, SX codecs, Crestron, Polycom, and video collaboration platformsExperience using monitoring tools and diagnostics platformsStrong analytical and problem-solving skillsExcellent communication skillsDesired Qualifications:ITIL Certification or experience working in ITIL-aligned environmentsCertified Technology Specialist (CTS) CertificationDigital Media CertificatesSecurity+ CertificationCertified Scrum MasterCertified Product OwnerFamiliarity with Redis and Azure infrastructure