Customer Success Manager - Governance, Risk and Compliance (GRC)

Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes; and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our customers return on investment (ROI) in the Workiva Platform. You will develop and maintain close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle. You will work closely with Workiva's Services team, Support team, Marketing team, and Sales team to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey.What You'll Do Drive customer adoption of Workiva solutionsEnsure continuous ROI to your customersConsult on best practices, workflows, and management business reviewsDevelop multi-purpose relationships throughout customer organizationsIdentify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolutionEnsure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success PlansAdvocate for customers internally by providing continuous feedback to Workiva's Sales, Services, Marketing, Product, & Engineering teamsWork with Sales to understand the details of upcoming renewalsTeach customers how to use the Workiva PlatformUse customer management tools to track customer communication, issues, and metricsWhat You'll NeedMinimum Qualifications Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience2 years of related experience (Customer Success, Customer Service, Account Management or Sales)Preferred Qualifications Experience supporting a SaaS application preferredDeep commitment to customer success - not just satisfactionAbility to understand complex problems and explain the source of those problems simplyStrong communication and presentation skills with a high level of comfort in delivering consultative recommendationsSelf-starter with strong time management and prioritization skillsTravel Requirements & Working Conditions Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interestsReliable internet access for any period of time working remotely, as we embrace flexible work arrangementsHow You'll Be RewardedSalary range in the US: $57,000.00 - $91,000.00A discretionary bonus typically paid annually Restricted Stock Units granted at time of hire 401(k) match and comprehensive employee benefits packageThe salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please emailtalentacquisition@workiva.com.Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-JW1