Account Manager Construction (PacWest)

Gordian's Federal team is looking for an Account Manager based in the Western/Pacific region of the United States, who demonstrates professionalism, construction knowledge, and delivers results through their expertise while using Gordian's extraordinary construction data and software. The primary responsibility for Gordian Account Managers is to provide support and training for products and services centered around Job Order Contracting (JOC) for various clients.JOC is a procurement method and construction process that helps federal, state, and local governments, schools, hospitals, higher education institutions, and others maximize efficiency, optimize cost savings, and increase construction quality.Primary ResponsibilitiesPrepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients.Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders.Read and understand construction plans and specifications, conduct comprehensive price proposal review, and create and review detailed construction line-item proposals.Train contractors in Gordian software, client procedure and assist in client contract bidding.Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget.Manage multiple accounts; develop positive working relationships with all customers.Drive client retention, renewals, upsells and client satisfaction.Work closely with Project Managers and Account Managers on day-to-day operational processes including contract renewals, schedule preparation, troubleshooting, and software training.Determine root cause of customer success and failures and drive requirements for process enhancement.Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly.Provide input on new processes and workflow as needed.Ensure superior customer service levels, operational excellence, and strategic insight.Collaborate with construction management firms to promote consistency while developing standards and procedures.Work closely with Finance on billing setup and invoicing.Participate in budget development and management, revenue forecasting.Work with Sales and Business Operations to develop annual program usage and benchmark report.Monitor and follow through on all construction/project related activities to ensure work adequately reflects clients' needs and is executed promptly within the project budget.Review contractor requests for changes and, if appropriate, initiate job order supplementals.Interact with owner representatives, contractors, and facility end-users to minimize project concerns.Review contractor daily inspection reports, summarize, and report on construction progress weekly to upper management.Travel up to 25 % within the assigned geographic area (Denver region).Experience RequiredBachelor's degree in engineering, architecture, construction management, or a related field, or comparable work experience.5+ years of construction procurement, construction management, project management, or general contracting in both facilities and road construction preferred.Extensive knowledge and experience in public construction operations, pricing, and contracting, including scope development and estimating/price proposal development.High-level analytical skills and problem-solving capabilities, with the ability to manage several projects simultaneously during development and in the field.Excellent customer service, communication, interpersonal and team-building skills; flexibility, strategic thinking, goal-driven mindset, self-motivated, and capable of working independently or in a group dynamic.Proficiency with Microsoft Office products, including Word, Excel, PowerBi, and ability to develop and generate custom tracking documents and reports.Background in construction documentation and administration preferred but not required.Experience with Job Order Contracting or IDIQ is preferred; comprehensive understanding of public procurement and project delivery methods and requirements.Benefits and CompensationThis position offers a competitive salary of $76,700.00 – $128,100.00 (local currency) and is eligible for a bonus as part of the total compensation package. Benefits include medical, dental, vision, life and LTD insurance, health savings account (HSA), and a 401(k) retirement plan.Equal Opportunity EmployerFortive Corporation and all Fortive Companies are proud to be equal-opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We are committed to providing reasonable accommodations for applicants with disabilities. For necessary accommodations, please contact us at applyassistance@fortive.com.J-18808-Ljbffr