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This is a USA Fully Remote role and will report to the Associate Director, Customer Service Operations - FCC CT. Must be legally authorized to work in the USA. #LI-Remote. of project management experience plus 1-2 years of consultative customer service or account management experience.
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Consultative customer service or account management experience with Enterprise size customers. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer.
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Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. The Customer Success Specialist – Project Manager is responsible for the end-to-end management of onboarding client license portfolios and the successful implementation of CT Corporation's Business License Services for enterprise customers.
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Customer Service Technical Specialist. 2+ years’ experience in a B2B technical customer service or implementation role. Requires working technical knowledge and expanded conceptual knowledge of customer service with a focus on technology practices and systems.
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Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS. Working knowledge of database technologies such as Microsoft SQL Server or Oracle. Participates in technology related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.
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Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures. Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others.
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Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures. Assists in the development, maintenance, and support of various systems and tools.
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The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. The specific requirements may differ due to local or regional differences.
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Understand key business drivers and build knowledge of the company, processes, and customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality using working knowledge of necessary concepts.
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Works under a moderate level of guidance and direction. Contributes to moderately complex aspects of projects. Bachelor’s Degree or equivalent relevant experience. Candidate can be located anywhere in the U.S.
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Supports the achievement of goals through own personal efforts.
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Supports the achievement of goals through own personal efforts.
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Supports the achievement of goals through own personal efforts.
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Supports the achievement of goals through own personal efforts.
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customer service jobs Title: specialist Company: Wolters Kluwer
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