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Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
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Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.
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Job Title: Customer Service Associate. Perform cashier associate duties, as necessary. Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
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Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
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