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Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment. Join our dynamic Kia Care Consumer Affairs team as a Remote Total Case Specialist, where you take charge of complete customer cases involving complex inquiries, warranty coverage, dealership complaints, troubleshooting technical features, and vehicle subscription services.
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As a Remote Kia Care Total Case Specialist, you'll be the reassuring voice on the other end of the line, helping customers navigate through challenging situations with their vehicles such as requests for warranty extensions, towing and rental coverage for repairs, service or sales complaints, and supporting customers with technical features like their Owner's Portal, Bluetooth, radio, and navigation.
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This is a bring your own device position, Kia Care Total Case Specialists must have a compatible home laptop or desktop computer with a secured high-speed internet connection, in-service cell phone, web-cam, and a wired headset.
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Must have strong computer skills, including the ability to open, create, and modify various documents using the Google Workspace (docs, sheets, slides, and Gmail) and enter/retrieve customer and vehicle information using web-based systems.
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Approach every customer interaction with genuine empathy, understanding the human side of their situation. Employ critical thinking and problem-solving skills to address a variety of challenging customer situations and/or complaints requiring interpretation, investigation and follow-up.
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Effectively walk the customer through the steps to resolve their technical inquiries. Your role is pivotal in acknowledging all customer outreach, investigating customer concerns, and following up on customer requests to ensure an exceptional experience.
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Handle high-stress scenarios with composure, ensuring a positive and reassuring customer experience. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually.
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Manager III, Customer/Field Service Engineer (M3) Solid understanding of semiconductor manufacturing & wafer fab equipment (operational & service experience) Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.
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The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. As a Field Service Manager you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible.
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Whether you have experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive thru cashier or any other restaurant or service-oriented role - we have a position for you.
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Chick-fil-A is on Forbes Lists for Best Customer Service (2024), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022.
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Provide high-quality customer service and satisfaction. Chick-fil-A is the fastest growing Quick Service Restaurant in the nation. Chick-fil-A has the highest customer satisfaction scores for 9 consecutive years.
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Quick service & fast food restaurant. Owner/Operator Michael Clarke started as a Team Member with Chick-fil-A and has been in the business for 14 years. He as been an Owner/Operator for 4 years at Chick-fil-A Gainesville.
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Industry leader in Customer Service & Hospitality. We are searching for those that positively influence people around them and thrive in an environment of service and hospitality.
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15+ years of demonstrated leadership experience as a people manager and delivering customer service experiences to in-market applications. SiriusXM is seeking a Vice President, Product Management - Customer Service to lead our customer service transformation efforts, including the implementation of AI/ML based modern agent desktop, routing, chat and voice solutions.
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Title: customer service manager Company: Vetpartners
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