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As a dedicated Forecasting Analyst I (Mid-Level), you will define problems, collects data, applies statistical and mathematical models to establish facts and draw valid conclusions. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
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Applies intermediate knowledge and thought leadership of various forecasting methodologies, system and tools. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
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Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families.
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Develop forecasting white papers for review. USAA is an Equal Opportunity Employer. Experience in conducting and presenting statistical analysis using various technical software and data visualization tools such as SAS, SQL, and Tableau.
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Previous experience with workforce management systems, like NICE and Genesys Decisions. Experience applying workforce management methodologies within a financial services contact center. US military experience through military service or a military spouse/domestic partner.
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Progressive experience in workforce management including forecasting, scheduling, and capacity management in a Contact Center work environment. 8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
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The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.
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As a dedicated P&C Product Management Manager, you will be accountable for ensuring an accurate Auto product forecast which reflects our USAA strategy. Experience in scenario building and forecasting P&C production.
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USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
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What sets you apart:Progressive experience in workforce management including forecasting, scheduling, and capacity management in a Contact Center work environment. What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
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