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The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. Takes pride in delivering high-quality Guest service.
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Delivers guest service with a "how may I help you" attitude. Principles and processes for providing Guest Service. Guest Service Representatives. Food Service Manager.
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This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction. Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook.
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Encourage Guest participation in the Refreshing Rewards loyalty program. Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.
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Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance.
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Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
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Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
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Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. Assure proper sale and accounting of money orders/lottery during shift.
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Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. Human Resource Manager. Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
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Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Exposure to gasoline fumes and cleaning products. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste.
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Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
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Looks for opportunities to delight guests and follows instructions from store management. Follow all cash handling procedures as outlined in the Cash Handling Policy. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.
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Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. Obtain necessary food safety and handling certifications as required. Advise store management of any maintenance or safety problems.
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Human Resource Manager •General Manager •Store Manager •Food Service Manager •Guest Service Representatives. Essential Job Functions (Responsible to) •Delivers guest service with a “how may I help you” attitude.
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