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Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.
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Have at least one (1) year experience working in a delivery, retail, or customer service position. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
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Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.
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Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.
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Ensure high levels of customer satisfaction through excellent sales service. Tint and mix products, as needed, to customer specifications. Tint and mix products, as needed, to customer specifications.
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Must be able, with or without reasonable accommodation, to tint paint consistent with customer color requests. Must be able, with or without reasonable accommodation, to tint paint consistent with customer color requests.
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Have previous work experience operating tinting and mixing equipment. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation. Build productive trust relationships with wholesale and retail customers.
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Have previous work experience selling paint and paint related products. Stock shelves and set up displays. This is position is essential to the success of our retail stores. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
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Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Pull appropriate products from the sales floor or warehouse. Must be to read, write, comprehend, and communicate in Spanish.
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Ability to read, write, comprehend, and communicate in more than one language. Ability to read, write, comprehend, and communicate in Spanish. Process sales transactions accurately and consistent with policies and procedures.
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Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Must be able to read, write, comprehend, and communicate in English. Remain knowledgeable on products offered and discuss available options.
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Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. The individual selected for this role will be expected to work at the.
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Comply with inventory control procedures. Maintain in-stock and presentable condition assigned areas. Have at least a High School diploma or GED. Load/unload delivery trucks. Assist in making deliveries, as needed.
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Suggest ways to improve sales. Clean store equipment. Maintain precise work order files and formulas. Must be at least eighteen (18) years of age. frequently and up to 70 lbs. Have a valid, unrestricted Driver's License.
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