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POSITION SUMMARY Under the direction of the Coordinator of Housing Operations and Associate Director of Operations and Finance, the Front Office Supervisor (FOS) will provide front office support as well as daily supervision of front desk service functions, including, but not limited to supervision of Student Assistants across multiple service locations and the day-to-day customer service and customer relations for walk-ins, phone calls, and emails.
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Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
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The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards.
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Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
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Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of serviceSupervises Overnight Front Office Team Members, ensuring adherence to Loews Star Service StandardsOvernight Supervisor is the point-person for the hotel during the overnight shift.
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Job overviewThe Front Office Supervisor oversees front office operations. LodgeWorks is actively hiring for a Front Office Supervisor. The Front Desk Supervisor works with appropriate individuals and departments as necessary to resolve guest calls, requests and concerns.
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Facilitate open communication with the Box Office Manager, staff and all other venue departments. Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.
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You will be the face of Hyatt Centric Buckhead Atlanta as part of the Front Office team. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions.
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Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Monitor and maintain the front office systems and equipment to ensure their optimum performance.
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Must possess thorough knowledge of all front office operations and individual job requirements. Ensure all Front Office Quality Standards are complied with and are consistently applied.
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Opportunity: Front Office Manager. Manage hotel front office operations in accordance with established guest service and sustainability standards. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
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Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales. Experience in Box Office / Ticketing Management. Assist and support box office staff in any of their job functions, as needed.
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Interact with artist, record label, management and band tour accountant. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support.
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Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support.
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Review daily Front Office work and activity reports generated by Night Audit. The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy.
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Title: front office supervisor Company: The Boulders Resort And Spa
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