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Evaluates the performance of the Customer Relationship Specialists and Guest Experience Managers and provides real-time feedback and recommendations to the Store Manager. Conducts second interviews for Customer Relationship Specialists and Guest Experience Managers; provides recommendation to Store Managers.
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The position provides support to the sales organization while maintaining order integrity, ensuring a clean book of business, and providing exceptional customer service. 1-2 years of customer service experience (preferred not required.
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Providing exceptional customer service. Ashley HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Store Operations Specialist. Ashley HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
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2-4 years of customer service experience. Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Store Operations Manager. Ashley Furniture HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
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Ashley HomeStore is an Equal Opportunity Employer. Occasionally, the Store Operations Specialist will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Attends mandatory training sessions and completes training modules in the companys LMS system.
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Meets or exceeds individual goal for add-on sales as set by the Store Operations Manager. Such duties are diversified in nature and may be changed from time to time to meet business needs. Ownership of the guest experience, post-transaction.
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Medical, Dental, Vision, & Retirement Benefits. The ideal candidate is responsible for the day to day operations of their retail location. Responsible for monthly Store Operations Scorecard performance.
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Resolving complaints, questions, and concerns in real-time and escalating to external departments as needed. Completes auditing and reporting on a daily basis. Escalates concerns relating to out of policy requests their direct supervisor.
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Self-audits individual performance and requests coaching as needed. Responsible for the day-to-day operations of the store and ensuring company standards are adhered to. Maintains a clean book of business, in compliance with company standards.
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Strong computer skills and Microsoft Office experience. Ability to multitask without sacrificing quality of work. Commissions earned from selling add-on products. Excellent verbal and written communication skills.
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High School Diploma or GED Equivalent. Generous Paid Time Off (PTO) Opportunity for advancement. High School or better. Employee Purchase Discounts of 30% or more. Licenses & Certifications.
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