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Owns and manages the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) process for relationship management teams. Key responsibilities include managing the CDD processes, ensuring timely and accurate compliance to policy and regulatory requirements related to Anti-Money Laundering (AML) and Know-Your-Customer (KYC) activities.
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1-3 years of experience working in a customer support/care/experience role - big plus if you have worked on a CS or CX team in a B2B SaaS environment. The Customer Support Associate is the backbone of our customer team - this role will do everything from building customer relationships to building in-house content.
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Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift. As a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions.
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Click here to watch a short video previewing the Top 10 reasons to join our award-winning customer experience team to help keep people, families and communities connected to the news and entertainment that matters.
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Engage with a diverse consumer base to provide solutions for customer needs and technical issues. Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phone.
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Monitor the main customer support queue in Salesforce Service Cloud and respond to client inquiries regarding issues with their login, questions about licensing our music, composer submissions, etc.
$22 - $24 an hourFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience.
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Provide customer support for account administration in cloud-based SaaS applications such as Office 365, Okta, Slack, Jira, Confluence, Zoom and others. Provide customer support through diagnosing, repairing, maintaining, configuring, deploying, and upgrading computer software and hardware.
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Machinery Customer Support Manager/HYBRID. The Machinery Customer Support Manager is responsible for overseeing all aspects of customer support, ensuring exceptional service and maintaining high customer satisfaction levels.
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As the Manager of IT Support, you will lead a team of IT support specialists and engineers, ensuring that end users receive timely and effective technical assistance while maintaining an elevated level of customer satisfaction.
$122,000 - $130,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Regional Support Specialist (RSS) provides critical administrative, operational and customer service support to our Coldwell Banker Real Estate branch offices, leaders and agents.
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Providing customer support for our fans (users of the games we build) via our customer support platform (Zendesk), for our products. You will be reporting to the Customer Support Lead and working with a global team of other Producers/Product Managers, Account Managers, User Experience (UX) Specialists, Designers, Developers, Quality Assurance (QA) & other Support staff.
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The Technical Support Engineer is the face of Outreach and the voice of the customer. We are seeking customer obsessed individuals with technology support and customer facing expertise to provide differentiated support services for the Outreach Platform.
$60,000 - $105,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration and customer service.
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Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business. Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations and supporting office culture.
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customer support jobs Title: support engineer senior customer Company: Texas Health Resources
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