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We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
$110,000 - $135,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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As our strategic customer success manager healthcare specialist, you'll be on the ground-floor helping us build processes for onboarding, adoption, and retention. We're looking for a healthcare and life-sciences focused strategic customer success manager whose top priority is helping our Fortune 50-100 Healthcare and Life Sciences customers succeed with Writer.
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As the first Customer Success Manager focused solely on our SMB segment, you'll get the chance to shape a brand new CS function and have lots of autonomy and impact. Radar is looking for a Customer Success Manager to support our large and growing segment of small and mid-size (SMB) customers.
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As part of the account team, you will work closely with your Customer Success Manager (CSM) to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
$100,000 - $135,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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The Associate Director, Technology Solutions Beef Customer Success is responsible for building, developing and leading the Livestock Technology Solutions Beef Customer Success team to ensure the long-term success that our customer have with the investment that they have made in our company's Animal Health Livestock Monitoring Systems.
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This Associate Director role will lead a team of Customer Success professionals and will drive a culture that promotes innovation, continuous improvement, a customer focused mindset, and values feedback and inclusion to develop talent.
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As well as obtain feedback from the internal team as well as directly from customer on the long-term success that they have with the investments made in our Technology Solutions. Work closely with our customers, partners, sales team, technical team, and global customer support teams to ensure a positive experience and satisfaction with their investment in our company's Animal Health Livestock Monitoring Technology.
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This will be built upon a planned "roadmap" that is aligned with customer needs and targeted to optimize the experience for both the customer as well as our company's Animal Health, targeting a scalable and sustainable model.
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Ability to balance the needs of our company's Animal Health with customer needs. The Associate Director will also play an important role, along with their team, in providing voice of the customer input to our ongoing research & development project and current product enhancements.
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Must have a minimum of 7 years of combined work experience in Sales, Customer Support and or management roles in an agricultural field. Success will be measured through successful deployments and growth of our Beef Technology Solutions offering, as well as via collected feedback from customers in the form of satisfaction surveys, etc.
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Demonstrated ability to work with customers to identify and implement plans for success with capital investments. Demonstrated ability to develop and implement accurate and successful customer implementation and training plans.
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Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders.
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Current knowledge of the North American beef (Feedlot, Stocker & Cow-calf) industry. Experience utilizing US industry feedlot and cow-calf management systems (Turnkey, Accutrac, CattleSoft, etc.) Experience with our company's Animal Health Livestock Monitoring Solutions.
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To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor. External Key Contacts: Our company's Animal Health Livestock Monitoring customers, Industry Associations, and Key Opinion Leaders.
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Internal Key Contacts : Sales, Technical Support, Technical Services, Finance, Business Operations, Channel Management, Corporate Accounts, HR, Legal, Compliance, Communications, Global Marketing & R&D for pipeline development and launch readiness.
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Title: senior customer success manager Company: Talkwalker
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