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Recurly seeks a Senior Customer Success Manager that is a master relationship-builder and dynamic communicator with a track record of successfully building rapport with client partners.
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As an experienced professional in the SaaS industry as a Sr Customer Success Manager (CSM), you will bring your experience leading our largest, most complex customers from deployment to broad scale usage, managing the risks associated with successful adoption.
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The Customer Success Manager (CSM) will be responsible for driving adoption of the system and increasing the perceived value of our customers' NetSuite investment by providing functional advice and strategic guidance to his/her customer portfolio.
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Reporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.
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The Customer Success Manager will work with the TikTok Open Platform and custom integration, we empower strategic brands and ecosystem partners to collaborate with TikTok platform, and collectively deliver a compelling and differentiated customer experience with our joint assets.
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The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption. Previous customer service and/or Customer Success experience preferred.
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Work alongside Customer Success Managers to proactively drive product adoption and education in the onboarding and re-engagement process. We are seeking Customer Success Associates (CSA) to drive education and create amazing content to grow and maintain relationships with our clients.
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As a Customer Success Manager (CSM), you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of NetSuite.
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Program Management: Provide overall program oversight, working in partnership with Apptio Product and Engineering teams, Apptio University, Global Deployment, Customer Success Advisors and Delivery Services to execute high-quality projects and initiatives aligned to agreed outcomes.
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As a Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. 2+ years of customer success experience, preferably in the Fintech space.
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Collaborate with other stakeholders in the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, Advanced Customer Support (ACS) Delivery teams, and Technical Support.
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We’re looking for an entrepreneurial customer success manager who is self-motivated, hard-working, driven, humble, intellectually curious, comfortable in a growing startup environment, and eager to build lasting relationships with our customers.
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Passion for customer success and the drive to help customers fully utilize NetSuite for maximum return on investment. Additionally, the CSM will coordinate with the Account Manager (Sales) by creating and sharing roadmaps on customers' functional use of NetSuite and contributing to long-term strategic planning.
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As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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We are looking to add to our professional, dedicated, and hardworking team an independent, talented, top-notch Customer Success Manager with a great work ethic who thrives in organizations that constantly adapt and evolve.
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Title: customer success manager Company: Talentintulsa
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