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Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.
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Perform cashier associate duties, as necessary. Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
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Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.
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Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
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Job Title: Customer Service Associate FT. Location: Retail Grocery Location. Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences.
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Job Title: Customer Service Associate. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
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Possess demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
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Must complete service training within sixty (60) days of position start date. Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
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