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The Guest Service Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Front Office Manager.
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The GSSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
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Responsible to maintain the security of cash, credit card transactions, and guest information. One year of previous hotel experience, or retail customer service preferred. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
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Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
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Issue, control and release guest safe-deposit boxes. Follow all local laws with regard to alcoholic beverage sales. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
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Previous experience with Opera and experience as Guest Service Agent preferred. Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest's name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone.
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The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Previous background from the extended stay industry preferred. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
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Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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Ability to speak, read, and write fluent English; other languages beneficial. Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
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Comply with federal, state and local laws regarding health, safety, and alcohol services. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
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Frequently standing up, bending, climbing, kneeling, and moving about the facility. Answer phones in a prompt and courteous manner. Problem solving, reasoning, motivating, organizational and training abilities preferred.
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Service the Market by ensuring guests receive the service and products offered by the hotel. Will be required to obtain a ServSafe certification. Company Paid Short Term and Long Term Disability Insurance.
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Base pay offered may vary depending on several factors including, but not limited to, job related knowledge, skills and job specific/overall experience. Register guests, issue room keys, and provide information on hotel services and room location.
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Title: guest service agent Company: Sonesta International Hotels
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