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Providing, directing, and scheduling Front of House and Back of House training to ensure all team members have current knowledge of all Ruby Tuesday policies, procedures and specs. Coach team to ensure food and beverages are prepared to Ruby Tuesday recipe specifications about portion, preparation, and plate presentation.
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Ensure all equipment is in good repair and/or taking steps to ensure repairs are made and/or equipment is taken out of duty to avoid injury or accident to others if deemed appropriate in the discretion of the AGM.Manage all processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, food safety, etc.
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The AGM serves as the second highest level of contact on site from management when dealing with customers and addressing their unique needs, compliments and concerns. The AGM's primary responsibility is to train, supervise and direct the activities of all kitchen and service team members.
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The AGM is also the designee from management who is assigned to take steps to direct the staff in a way to ensure that all sanitation, safety and food quality obligations are met or exceeded on a consistent basis.
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As the management representative to all team members at the restaurant when leading shifts, the AGM is responsible for conducting periodic performance evaluations and for coaching, and offering corrective discipline and/or counseling to team members as necessary to get them to follow published work rules and standards of conduct.
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The AGM must possess excellent communication and effective decision-making skills to make important and time sensitive decisions about which course of action to take to best address every unique request of a customer, team member of other members of management.
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Prefer 2 years of hands-on restaurant management experience. Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly. Utilize digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes with management team.
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Job DescriptionSUMMARY OF KEY RESPONSIBILITIESThis position is responsible for the day-to-day management of all aspects of the restaurant. In doing so, the AGM will exercise the appropriate level of discipline and supervision to ensure that team members work within the budgetary and cost controlling objectives that are established by our corporate offices.
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Responsible for execution of new initiatives including new product and menu rollouts; this aspect of the job requires creativity and initiatives of the individual AGM.Lives our core values every day: Be Real. Do Good. Walk Together.
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Enforcing appropriate security measures at the restaurant so that the safety of our employees and guests are always maintained (this may include counseling, re-training or discipline when deemed appropriate by the AGM.
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The AGM will perform their responsibilities on an independent basis and in the manner and means that the AGM determines are most appropriate to provide excellent service and a high-quality dining experience to each and every customer.
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The AGM will need to take the initiative to apply for and secure new certificates when necessary. Oftentimes, the AGM will be called upon to be first level of contact as they are frequently the only manager at the restaurant when an issue arises.
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From an administrative standpoint, the AGM is called upon to perform their duties with good business judgment to help maximize sales, customer satisfaction and profitability of the restaurant. Manage and make recommendations to help control the costs of food, supplies, and liquor expenses including conducting weekly inventory and recommending adjustments when necessary.
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SUMMARY OF KEY RESPONSIBILITIES This position is responsible for the day-to-day management of all aspects of the restaurant. Any AGM who is in need of reasonable accommodations for this purpose are urged to contact Human Resources to participate in any interactive discussion to review the available options.
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