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The Shift Leader works with the management team in ensuring the compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability.
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Customer Focused- Recognizes the guest as the primary focus and acts accordingly; sets a high standard for exceeding guest expectations and motivates the team by role modeling effective service behaviors.
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Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
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This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit.
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Responsibilities of this position include ensuring customer satisfaction by providing quick, efficient service, quality products, cleanliness, creating and maintaining a positive and cooperative atmosphere among employees and customers while maintaining knowledge and operation of all equipment.
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KNOWLEDGE AND SKILL REQUIRED:Basic skills such as sanitation, safety, and customer service can be taught through in house training. SUMMARY OF POSITIONProvides friendly and efficient service to guests according to company policies, procedures, programs and performance standards.
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Assists in maintaining the service station during the shift, and busses tables, seats guests, hosts, takes to-go orders, and assists with maintaining FOH cleanliness. ever - Competitive pay (Commensurate with experience) Excellent training We try not to take ourselves too seriously, but there are a few things we look for in our employees: Passion for fresh food and customer satisfaction Unfailing work ethic and integrity Professional presentation and demeanor Ozark Endeavors, LLC- Franchisee of First Watch.
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As a food runner, your ultimate goal will be to provide our guests with outstanding customer service and actively help to improve their overall dining experience. This position will have regular exposure to ownership and have significant influence on decisions in the company’s development, from operational practices to company culture to service standards.
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The AGM assists in ensuring compliance with company standards in all areas of operations including product preparation and delivery, customer service, facilities maintenance, and financial accountability.
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Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the GM to train employees to meet or exceed customer service standards.
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Actively monitors, demonstrates, and provides training on, all job duties of each position for any shift throughout the restaurant, including customer service, food preparation, cleaning, and stocking.
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Customer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers' expectations. Takes the initiative, in addition to providing excellent customer service, to perform other duties, as needed, to keep the restaurant clean, safe, and operating efficiently.
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This role accomplishes these objectives by assisting the GM in actively selecting, training, and coaching top talent to achieve key results in People, Customer, Sales and Profit. Ensures proper supervision of restaurant through ongoing examination of station and customer activities.
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Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience. May be required to travel to other locations, e.g., assist in other restaurants, bank, meetings as business dictates.
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Works assigned schedule to ensure that all day parts are being observed, i.e., breakfast, lunch, dinner, late night, and weekends. The Assistant General Manager (AGM) supports the General Manager (GM) in directing the daily operations of a Hardee's restaurant in support of the Brand Vision, Mission, and Promise while role modeling CKE's Core Values.
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customer service jobs Company: Restaurants
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