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As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption.
$80,000 - $110,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Manage the strategy for developing relationships, serving as the primary point of escalation for the Customer Success team, and oversee the enablement of programs. · 10+ years of experience in customer success in a B2B SaaS company.
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Develop and maintain customer success metrics and KPIs to track performance and drive continuous improvement. Customer Success Analyst , you will play a key role in ensuring our customers derive maximum value from our products or services.
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As part of the account team, you will work closely with your Customer Success Manager (CSM) to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
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The Customer Success Manager (CSM) will be responsible for driving adoption of the system and increasing the perceived value of our customers’ NetSuite investment by providing functional advice and strategic guidance to his/her customer portfolio.
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You have at least 3 years of experience serving as a Customer Success Manager or Account Manager for a Software-as-a-Service (SaaS) platform. How many years of experience do you have serving as a Customer Success Manager or Account Manager for a Software-as-a-Service (SaaS) platform.
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The Customer Success Operations team manages the day-to-day operations of the CS organization (Workforce Management, Vendor Management, Tools/Infrastructure), as well as identifying, designing and implementing strategic projects to improve the performance (quality and efficiency) of our CS team.
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As our Financial Services Senior Customer Success Manager you will drive product adoption, highlight best practices and ensure client retention. Must have prior proven success as a client advocate.
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Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.
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This serves as a preview of the 90 day plan you will receive if you were to be hired as a Customer Success Manager, Law Enforcement at Flock Safety. Flock Safety is looking for an experienced Customer Success Manager to deliver value and an exceptional experience to our largest and most strategic customers.
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Customer Success Specialist (Bengali / Hindi / Urdu) Customer Success Specialist (Bengali / Hindi / Urdu) Department: MHP CUSTOMER SUCCESS. The Customer Success Specialist is responsible for supporting MetroPlusHealth members and other key stakeholders across the customer's journey.
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Director, Scaled Customer Success (San Francisco) Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
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Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs. Assist in customer account management (collections) by accepting payments, monitoring, and managing customer appointments.
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You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store growth, and personal development. Your upbeat and customer-focused personality will help set the stage for a positive, respectful environment that will give you the power to build a rewarding career with performance-based advancement.
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Title: customer success advocate Company: Resident
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