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This position is under the direction of the Contact Center Sales Manager and performs inbound/outbound call center and pest control sales and customer service functions for company and independently owned franchise operations.
$18 - $20 an hourFull-timeExpandApply NowActive JobUpdated 21 days ago - UpvoteDownvoteShare Job
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One of the BEST CALL CENTERS in Arizona is hiring NEW call center reps to work at our Mesa location. No Call Center Experience Is Necessary. We make fundraising calls on behalf of some of the most well-known and respected non-profit organizations in the country, including Habitat for Humanity, Save the Children, Special Olympics, the VFW, and Feeding America as well as Republican and Christian causes.
$13 - $16 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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This position is primarily responsible for installation, supporting, customizing, optimizing, and installing all aspects of the corporate Cisco Unified Communications System including endpoint configuration and management (desktop devices and softphones), call routing (dial plan) for the hospital campuses, and remote sites with an emphasis on Cisco Webex Contact Center.
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3 years minimum of Cisco Webex Contact Center/ Unified Contact Center Express in troubleshooting, design, and configuration experience in a call center environment a plus. Responsible for implementation and technical support of Cisco Unified Communications related technologies which include, but are not limited to: CUCM, Unity Connection, IM & Presence, Jabber, Webex Contact Center, Voice Gateways, SIP trunks, and Avaya CS-1000e TDM phone system.
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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives.
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This is a full-time day shift position with no call, no weekends at New York-Presbyterian / Brooklyn Methodist Hospital Center for Community Health. The new Center for Community Health in the heart of Park Slope at our NewYork-Presbyterian Brooklyn Methodist Hospital, has set a new bar in personalized outpatient care.
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Experience using Salesforce or other call center software preferred not required. 1-2 years of call center experience. The requirements listed above are representative of the knowledge, skill, and/or ability required.
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The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers within NDS. This is inclusive of Federal loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post default recoveries teams.
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Oversee call center vendor relationships, including onshore, nearshore, and offshore services, to ensure delivery of expected results within budget constraints. 10 years of experience in customer service management, contact center operations, dialing and diligence management or related roles, with a proven track record of achieving financial targets and SLAs.
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Set strategic direction and goals for customer support, collections, and contact center operations in alignment with Nelnet's strategic objectives. Manage contact center expenses to achieve or exceed net income goals while maintaining operational excellence.
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Oversee the effective training of all new contact center associates, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional service. In-depth knowledge of compliance standards, risk management practices, and industry regulations related to customer service, diligence and first party post default recovery , and vendor management.
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Create and foster a culture that aligns with Nelnet's core values, promoting teamwork, accountability, and a customer-centric mindset. Collaborate with stakeholders across the organization to identify opportunities for cost reduction, process optimization, and enhancement of customer experience.
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Establish accountability for meeting or surpassing SLAs related to customer service metrics, response times, and resolution rates. Develop and implement cost-saving strategies without compromising service quality or customer experience.
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Under the direction of the 311 Call Center Manager and Director of Citizen Services or a designee, an incumbent to a position in this class is responsible for ensuring that calls to the 311 Non-Emergency Call Center are answered and expedited in a timely manner and for assisting the 311 Call Center Manager with administrative duties/office management of the City of Buffalo's Non-Emergency Call Center.
$52,685 - $60,167 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Baptist Medical Center East also features Maternal Fetal Medicine support and boasts the only MFM telemedicine clinic in the state. Baptist Medical Center East is home to a state of the art labor and delivery center that includes 16 LDR rooms, a 12 bed high risk antepartum unit, and an 8 bed OB Emergency Department.
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call center representative jobs Title: customer Company: Recruit
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