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Proven work experience (3 years +) as a Customer Success Manager or similar role (e.g., Technical Account Manager, Client Relationship Manager). Reporting to the COO, This technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them to make the most and find value in products and solutions.
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Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise. Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs.
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Meet with Sales and Customer Experience Manager or the Operations and Visual Merchandising Manager sales floor activities or support activities to monitor. This position leads to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager.
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The Customer Success Manager (CSM) will be responsible for driving adoption of the system and increasing the perceived value of our customers' NetSuite investment by providing functional advice and strategic guidance to his/her customer portfolio.
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As a Customer Success Manager (CSM), you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of NetSuite.
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Additionally, the CSM will coordinate with the Account Manager (Sales) by creating and sharing roadmaps on customers' functional use of NetSuite and contributing to long-term strategic planning.
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Collaborate with other stakeholders in the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, Advanced Customer Support (ACS) Delivery teams, and Technical Support.
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Passion for customer success and the drive to help customers fully utilize NetSuite for maximum return on investment. Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
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The CSM will not personally perform hands on configuration or issue resolution for the customer, but will have to work closely with Delivery teams who are responsible for this. Be measured on the quality of your customer engagements, time invested with them, customers' system adoption, and customer retention.
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Hands-on experience with an ERP software (NetSuite, Oracle Fusion, Acumatica, Infor, SAP, Microsoft Dynamics, Intacct, etc.) We hire individuals that are fearless trail blazers. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.
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Or other business and accounting software (SalesForce, Concur, Quickbooks etc.) The CSM's goal is to act as the Strategic Advisor to their customers by having a deep understanding not only of NetSuite functionality but also of each customer's business needs and objectives.
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The CSM will meet with customers on a regular basis to discuss business and system challenges they may be facing, to understand their definition of success with NetSuite, and to offer proactive advice on how to optimize or enhance the use of their NetSuite account.
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Unused balance will carry over each year up to a maximum cap of 112 hours. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.
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NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. We are looking for experts to join our NetSuite family to accelerate the evolution of our technology.
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First learn, then leverage your functional knowledge of NetSuite and NetSuite internal resources to encourage customers' adoption of NetSuite and deepen this expertise over time. At NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers.
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customer manager jobs Title: real estate agent Company: Randstad
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