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The Consulting Practice Manager – NetSuite Advanced Customer Support (ACS) position will lead a team of resources responsible for delivering ACS services in the Retail vertical. Senior Practice Manager - Advanced Customer Support - NetSuite Services – Retail.
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Technical Support Analyst - Cloud Payments to work out of our Columbia, MD OR Orlando, FL office: We are seeking a highly skilled and motivated Technical Support analyst to join our Payment Operations team who provides operational support for the Oracle Payment Cloud Services offering.
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Technical Support Analyst - Cloud Payments: We are seeking a highly skilled and motivated Technical Support analyst to join our Payment Operations team who provides operational support for the Oracle Payment Cloud Services offering.
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Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Payment Cloud Services, Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.
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In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs.
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As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management.
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Define and ensure compliance and security standards are maintained for Support and Payroll-back office services. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
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Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
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A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
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Experience with Support and/or Payroll back-office teams managing large, strategic customers. Effectively manage expectations and performance of Support and Payroll back-office teams. Product Support Director - Payroll Support.
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Oracle careers open the door to global opportunities where work-life balance flourishes. As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems.
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Provide strong leadership that guides the team to think both tactically and strategically in the delivery of Payroll Support and Operations. Demonstrated ability leading managers and teams in a Director-level support role (8-10+ years ideal.
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Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Oracle is an Equal Employment Opportunity Employer*. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
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Unused balance will carry over each year up to a maximum cap of 112 hours. Voluntary benefits including auto, homeowner and pet insurance. We put our people first with flexible medical, life insurance and retirement options.
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Employees working fewer than 20 hours per week are not eligible for vacation. Deliver results against a defined set of objectives that includes tactical metrics, strategic innovation, and cross functional collaboration between disparate organizations internally.
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client services jobs Title: support Company: Oracle
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