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The Oracle Health Managed Services (OHMS) Account Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased customer satisfaction, service level attainment and incremental revenue growth.
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The Account Manager seeks and finds opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption and value realization.
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Application Managed Services customer retention and contract renewal including assistance with renewal of Support contracts and pre-sales activities. The Account Manager develops, tracks and manages priorities and committed actions to ensure progress on found opportunities.
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Customer support activities that are not otherwise included within the Oracle Health Customer-Level Operational Account Plan to ensure effective service delivery within agreed budgetary constraints.
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Develop and maintain an Oracle Health Customer-Level Operational Account Plan in accordance with quality standards/definitions to maintain accurate account information, track and manage priorities and committed actions and improve outcomes for customers.
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Align, influence and collaborate with new and existing internal and customer collaborators to establish, implement, and achieve targeted outcomes and objectives outlined within Oracle Health Customer-Level Operational Account Plan.
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Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
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Additional responsibilities include cultivating strong partnerships with key internal and external customers and using relationships to achieve positive outcomes and incremental revenue growth within assigned customer account portfolio.
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The Account Manager develops, tracks and manages priorities and committed actions to ensure progress on found opportunitiesusing. Align, influence and collaborate with new and existing internal and customer stakeholders to establish, implement, and achieve targeted outcomes and objectives outlined within Oracle Health Customer-Level Operational Account Plan.
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Incremental revenue growth across customer portfolio attributed to actions and focus areas driven through account plan. Pre-tax commuter and parking benefits. Increased Oracle Health system, solution, and/or workflow adoption across customer end-users.
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Oracle careers open the door to global opportunities where work-life balance flourishes. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems.
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May include managing escalations, working in technology applications to track issues, monitor resolution, and confirm process adherence and/or general guidance to customers on effective and efficient ways to use Oracle Health services and products, tools, systems, interfaces, and procedures.
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Documented plans and timelines to transition customers toward current code across all applicable Oracle Health platforms. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
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Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Oracle is an Equal Employment Opportunity Employer*. Progressive facilitation and representation of customer-level OCI Migration Plans/Timelines.
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Unused balance will carry over each year up to a maximum cap of 112 hours. Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
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account manager pre sales jobs Title: manager Company: Oracle
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