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Thrives on knowledge: Oracle Food & Beverage Solutions provide a multitude of innovations for our customers, a Customer Success Manager does not need to know every technical detail but should thrive on understanding how those solutions transform the customers’ business.
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The Customer Success Manager (CSM) position focuses on proactive SaaS engagements for Oracle Retail. Customer Success Manager. The CSM achieves this success by collaborating across Oracle lines of business and keeping executive management up to date on customer activity.
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The responsibilities require the candidate to work directly with customers and have a confirmed understanding of the Oracle Retail solutions to ensure a customer's success on various service and product-related offerings.
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Lead the contract, or delivery engagement as defined by Oracle Service Support (OSS). Leads the contract, or delivery engagement as defined by Oracle Service Support (OSS). Oracle careers open the door to global opportunities where work-life balance flourishes.
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As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. The fully proficient practitioner is able to communicate at all levels within the account and build opportunities for the client to grow and improve their Oracle products and services.
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Advise the account on effective and efficient ways to use Oracle support services and products, tools, systems, interfaces, and procedures. Advises the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.
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Communicate opportunities for customers to engage with Oracle such as technical events and business seminars. Communicates opportunities for customers to engage with Oracle such as technical events and business seminars.
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Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. In this role, you will be responsible for developing and handling the Oracle Support relationship with a designated large account or a small number of medium accounts throughout engagement.
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The Customer Success Manager (CSM) will be responsible for driving adoption of the system and increasing the perceived value of our customers’ NetSuite investment by providing functional advice and strategic guidance to his/her customer portfolio.
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As a Customer Success Manager (CSM), you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of NetSuite.
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NetSuite Customer Success Manager. Hands-on experience with an ERP software (NetSuite, Oracle Fusion, Acumatica, Infor, SAP, Microsoft Dynamics, Intacct, etc.) Additionally, the CSM will coordinate with the Account Manager (Sales) by creating and sharing roadmaps on customers’ functional use of NetSuite and contributing to long-term strategic planning.
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Collaborate with other stakeholders in the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, Advanced Customer Support (ACS) Delivery teams, and Technical Support.
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As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.
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Lead development and management of professional services tied to optimizing customer success with Oracle Cloud IaaS and PaaS services across commercial, dedicated and sovereign cloud deployment models, and by enabling acceleration of customer workloads to the Oracle Cloud.
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Develop, launch and update CSS services working with customers, Oracle Development/Cloud Operations/Support, and senior stakeholders in CSS Delivery, Pre-Sales and Business Development teams. Deliver service launch and ongoing service training and positioning sessions to CSS sales and pre-sales teams, and across lines of business within Oracle.
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Title: success manager Company: Oracle
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