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Thrives on knowledge: Oracle Food & Beverage Solutions provide a multitude of innovations for our customers, a Customer Success Manager does not need to know every technical detail but should thrive on understanding how those solutions transform the customers' business.
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The Oracle Construction and Engineering Global Industry Unit (CEGIU) has an immediate opening for a Customer Success Manager (CSM) in our Americas General Accounts team. Customer Success Manager - 83343.
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The successful candidate will have at least three years of progressively responsible experience in the customer success discipline in the SaaS space. Because of the nature of this position, a proven track record of demonstrated working skills including, but not limited to, excellent verbal and written communication skills, project management skills, ability to multitask and work under pressure, and (most importantly) an unabbreviated commitment to ensuring customer success.
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Lead development and management of professional services tied to optimizing customer success with Oracle Cloud IaaS and PaaS services across commercial, dedicated and sovereign cloud deployment models, and by enabling acceleration of customer workloads to the Oracle Cloud.
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Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
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Customer Success Manager. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
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A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
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We are looking for candidates with construction industry knowledge (industry, process, terminology) and knowledge of either Oracle Aconex, Primavera Cloud, P6 EPPM or Unifier. Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
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Communication - Building successful customer relationships largely rests on how well a CSM communicates. A good CSM will know how to listen to a customer, understand their challenges, and then communicate effective solutions.
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A CSM needs to take the initiative, identify problems in the customer journey and offer tailored solutions to each issue. Candidates with experience in client services, account management or professional services, with a strong emphasis on customer engagement and service delivery, will also be considered.
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If a customer feels the CSM doesn't understand their product, service or industry, they may think our offerings are too complicated and take their business elsewhere. An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life.
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Oracle CSMs guide customers through onboarding and implementation phases to accelerate time to value. Oracle careers open the door to global opportunities where work-life balance flourishes.
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Bachelor's Degree in either communications or information systems, previous account management and customer-focused experience, training experience in a software environment, prior working knowledge of or the desire to quickly learn about Oracle's products, and six years related experience.
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This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
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As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. Every customer faces unique challenges in their journey, and it's vital for them to feel heard.
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Title: manager customer success Company: Oracle
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