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The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer satisfaction, community outreach and in store events for small and medium business.
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The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores.
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Collaborates on community outreach initiatives and coordinating in store events with small and medium businesses to increase foot traffic and client/customer retention. S/he is expected to quickly build ongoing client centric relationships and become a trusted expert by utilizing Office Depot's advanced selling skills and certification programs, and product knowledge in Print and Services and throughout the store to meet clients' needs.
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Print and Client Services Supervisor will also be a 'Key Carrier', and while functioning in this role, will be considered the Client Engagement Lead. Primary Key Performance Indicator (KPI) is customer satisfaction and related results, such as Net Promoter Score (NPS.
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At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
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You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions.
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Must be the subject matter expert in the Print Services area. Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
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This includes driving awareness of key performance indicators, providing leadership to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
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About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores.
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The Print and Client Services Supervisor will utilize the Company's proven sales principles and take the opportunity to develop Sales Advisors, Service Advisors and Solutions Advisors with these same principles.
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Oversees the Print function to ensure efficient operation while driving overall store sales. The company is committed to providing equal employment opportunities in all employment practices.
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Must be able to coach and train others in a professional environment. Demonstrates a passion for the brand, print services and solutions, and other products and services offered to our customers.
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Is responsible for overseeing the daily activities of print services: providing guidance, training and direction within the Print area to ensure clients experience the highest level of service.
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Consistently maintains store and print department appearance to company guidelines and keeps a neat, clean, well-stocked environment. Operates and trains associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time, to include determining if RPC (Regional Print Center) should be used, per established guidelines.
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Pay, Benefits & Work Schedule: You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions.
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business services small in store jobs Company: Office Depot
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