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Print and Client Services Supervisor will also be a 'Key Carrier', and while functioning in this role, will be considered the Client Engagement Lead. Primary Key Performance Indicator (KPI) is customer satisfaction and related results, such as Net Promoter Score (NPS.
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At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores.
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About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores.
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The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer satisfaction, community outreach and in store events for small and medium business.
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The Print and Client Services Supervisor will utilize the Company's proven sales principles and take the opportunity to develop Sales Advisors, Service Advisors and Solutions Advisors with these same principles.
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S/he is expected to quickly build ongoing client centric relationships and become a trusted expert by utilizing Office Depot's advanced selling skills and certification programs, and product knowledge in Print and Services and throughout the store to meet clients' needs.
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Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
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Back in 1986, Office Depot® OfficeMax® started with one single store located in Ft. Lauderdale, Florida. Operates and trains associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time, to include determining if RPC (Regional Print Center) should be used, per established guidelines.
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Retail Print and Client Services Supervisor - Key Carrier. Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices.
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Collaborates on community outreach initiatives and coordinating in store events with small and medium businesses to increase foot traffic and client/customer retention. Must be the subject matter expert in the Print Services area.
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Demonstrates a passion for the brand, print services and solutions, and other products and services offered to our customers. Is responsible for overseeing the daily activities of print services: providing guidance, training and direction within the Print area to ensure clients experience the highest level of service.
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Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store. Routinely reviews cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.
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As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. This includes driving awareness of key performance indicators, providing leadership to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
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Adheres to all standards related to signage labeling and merchandise presentation. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
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Ensures compliance with company policies, procedures and practices; and supports the company's loss prevention efforts. Responsibilities as an External Key Carrier include but are not limited to ensuring the safety and security of the building and associates during the absence of the management team.
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Title: client services supervisor Company: Office Depot
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