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The Senior Customer Success Manager is responsible for developing and expanding customer relationships with the company’s most strategic accounts, to promote successful adoption, retention, and loyalty leading to a successful renewal and a world class white glove customer experience.
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Utilizing deep knowledge of Brightree products and services in conjunction with broad expertise in the mechanics of running an HME business, the Senior Customer Success Manager uses independent judgement to assess complex business processes and develop prioritized recommendations that will improve customer efficiency, increase ROI and drive overall adoption of Brightree and reduce churn.
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The Customer Success Manager (CSM) will be responsible for driving adoption of the system and increasing the perceived value of our customers' NetSuite investment by providing functional advice and strategic guidance to his/her customer portfolio.
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As a Customer Success Manager (CSM), you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of NetSuite.
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Collaborate with other stakeholders in the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, Advanced Customer Support (ACS) Delivery teams, and Technical Support.
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Passion for customer success and the drive to help customers fully utilize NetSuite for maximum return on investment. Additionally, the CSM will coordinate with the Account Manager (Sales) by creating and sharing roadmaps on customers' functional use of NetSuite and contributing to long-term strategic planning.
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The CSM will meet with customers on a regular basis to discuss business and system challenges they may be facing, to understand their definition of success with NetSuite, and to offer proactive advice on how to optimize or enhance the use of their NetSuite account.
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Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. The CSM will not personally perform hands on configuration or issue resolution for the customer, but will have to work closely with Delivery teams who are responsible for this.
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NetSuite employees take the hill: we prefer action over inaction, we are tireless in our mission and we pause to celebrate our success. Be measured on the quality of your customer engagements, time invested with them, customers' system adoption, and customer retention.
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We focus on encouraging productivity, accomplishments, and job success through powerful cloud technology. Proven success developing knowledge with both guided and independent learning. Proven success in a fast-paced environment building relationships with multiple customers or internal stakeholders, and providing consultative and prescriptive advice to them.
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NetSuite Customer Success Manager. Hands-on experience with an ERP software (NetSuite, Oracle Fusion, Acumatica, Infor, SAP, Microsoft Dynamics, Intacct, etc.) We hire individuals that are fearless trail blazers.
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As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.
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Or other business and accounting software (SalesForce, Concur, Quickbooks etc.) The CSM's goal is to act as the Strategic Advisor to their customers by having a deep understanding not only of NetSuite functionality but also of each customer's business needs and objectives.
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Unused balance will carry over each year up to a maximum cap of 112 hours. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.
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NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. We are looking for experts to join our NetSuite family to accelerate the evolution of our technology.
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Title: senior customer success manager Company: Myplanet
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