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MSC Mediterranean Shipping Company. To support the growth of MSC Air Cargo, we are looking for a highly motivated and hands-on Planning Manager who will be responsible for the long-term planning of our network and fleet deployment.
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Establishes relationships with other departments (Sales/Trades/Bids/SVC/Intermodal) to develop successful partnerships.
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Works with clients, freight forwarders and NVOCC (Non-Vessel Operating Common Carrier). Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs.
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Communicates and collaborates with the terminal to solve issues (e.g. communicates with the terminals about the containers which are held for inspection by US Customs and US Coast Guard). Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
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CollectionsMSC USA - CharlestonJOB SUMMARY The Collections Clerk facilitates the collection of delinquent accounts, by contacting customers and requiring the payment of overdue fees.
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Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and of Intermodal /Equipment workflows and procedures for the geographies under scope.
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Bachelor's degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.) Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures; Assists clients in troubleshooting and problem solving regarding the bookings assigned.
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Additional duties include enrollmentreconciliation, housing adjustments, study abroad, SAP and all aspects of the studentfinancial aid lifecycle.
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Trade Analyst, Export. Basic knowledge of supply chain environment (ocean maritime industry preferred) Provides customers, sales, other agencies with pricing and services based on demand, while interacting with MSC Head Quarters.
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Facilitates the approach between clients and MSC USA, acting as a first point of contact for any inquiry related to Export Documentation. Provides general follow up and dedicated customer service on the export documentation belonging to the assigned accounts according to customer's requirements and MSC's policies.
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The client services business partner will be responsible for driving the client services performance and results by creating the necessary focus within the client services and extended commercial teams.
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