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Assist with Omni channel processes. Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
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Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
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Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Deliver friendly customer service, help customers shop our store, and find what they're looking for.
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Serve as Manager on Duty (MOD) Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings.
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Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development.
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Achieve your KPI's and manage the framing team to achieve their role KPI's. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.
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Assist customers in creating a memorable framing solution for their art. Partners with MOD’s daily on the expectations of framing and other framers. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity.
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Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Deliver friendly customer service. Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
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In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Previous custom framing experience is preferred. We strive to cultivate an inclusive shopping environment for all Makers and work environment for all Team Members, providing a place of belonging and empowering everyone to bring their creative dreams to life.
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We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.
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Review sales and production workload and build plans and sales floor time for networking. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth.
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Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment. EEOC Know Your Rights Poster in Spanish. Drive custom framing sales. EEOC Poster Optimized for Screen Readers.
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Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget. EEOC Know Your Rights Poster in English. Manage and execute the inventory management processes as assigned.
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Federal FMLA Poster. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels is committed to the full inclusion of all qualified individuals. CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI. (MIKBenefits.com.
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Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment. To review a comprehensive list of benefits, please visit Michaels Benefits (MIKBenefits.com) For 50 years, Michaels has been the best place for all things creative.
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customer manager omni channel jobs Company: Michaels Stores
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