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Intraday and real time monitoring of Avaya CMS, Five9 and CAS offline queues, Verint WFM, Aspect, Avaya Predictive Dialer, and CAS for volume including inbound calls, outbound calls, faxes and other offline functions including non- production time (meetings, trainings, etc.
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Duties include, but are not limited to: monitoring Avaya CMS, Five9, CAS offline queues, any cloud based or predictive dialer for inbound/outbound calls, adjusting staff to ensure service levels and performance goals are met, create and maintain data in CMS, Verint WFM and other databases which may be applicable to this role.
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Ability to work with many groups to acquire, analyze data trends and distribute staffing/scheduling needs to Operations, Vendors, Clients and other internal groups via email/presentations/Webex/conference calls11.
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A strong understanding of non- Risk Adjustment functions such as Actuarial, Care Management, Accounting, Provider Contracting, Network Management, Product Development, etc., and how they impact Health Plan operations and financials.
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Expertise in content management systems (CMS) and digital asset management (DAM) Strong understanding of the macro and micro impacts of the Digital Content Operations team’s work, across the broader Digital Org as well as Commercial Services as a whole.
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The Systems Analyst for Mainframe Operations will oversee all facets of the operation and maintenance of our multiple mainframe environments. What does it take to be a Systems Analyst Mainframe Operations.
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Senior Operations Research Analyst. As an OSINT Trainer, you will have the opportunity to contribute significantly to enhancing the capabilities of our military personnel in the field of Open Source Intelligence.
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Toll Brothers , America's leading luxury home builder, seeks a Land Acquisition Analyst to assist in the investigation and assessment of land purchase opportunities. Examine Land Acquisition Data, Operations and Land Development.
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The Centers for Medicare and Medicaid Services (CMS) rated Stamford Hospital as a five-star hospital for Overall Quality and The Leapfrog Group awarded Stamford Hospital an "A" for patient safety.
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Provide general resource operations and/or water management guidance to business unit staff, field, and union personnel, both internal and external to PacifiCorp related to hydro generation and project operations to ensure delivery of production plans and operational modifications.
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Proven experience as a cybersecurity operations analyst or a similar role preferred. Requires experience providing top-tier support for 3 or more of the information security technology areas: 1) Access Control, 2) Application Security, 3) Business Continuity and Disaster Recovery Planning, 4) Cryptography, 5) Information Security and Risk Management 6) Legal, Regulations, 7) Compliance and Investigations, 8) Operations Security, 9) Physical (Environmental) Security, 10) Security Architecture and Design, 11) Telecommunications and Network Security.
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King County's Metro Talent Acquisition team seeks one full-time Career Service Talent Acquisition Analyst - Bus Operations (HR Analyst) to help us recruit and hire a talented, diverse workforce to meet the current and future needs of our growing and changing organization.
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Your core focus will be cybersecurity operations, incident response, and ensuring compliance with the Federal Risk and Authorization Management Program (FedRAMP). Requires a minimum of 3 years experience in a support & operations or design & engineering role in any of the following areas: access management or network security technologies, servers, networks, Network communications, telecommunications, operating systems, middleware, disaster recovery, collaboration technologies, hardware/software support or other infrastructure services role; or any combination of education and experience, which would provide an equivalent background.
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As a Security Operations Analyst III at Liberty, you will be collaborating with stakeholders across the organization to operate and sustain a security operations program. The Analyst III, Security Operations will be responsible for maintaining the confidentiality, integrity and availability of information assets and ensuring operational best practices, delivering on agreed upon service expectations and procedures #LI-Remote Accountabilities Monitor, track, and report on security alerts, and incidents that happen throughout the day.
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FedRAMP SOC Analyst. Strong knowledge of cybersecurity operations, incident handling, threat intel and defensive security techniques. Relevant certifications such as the CISSP, GCIH, or Certified Ethical Hacker (CEH) is preferred.
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operations analyst cms jobs Company: Metroplus Health Plan
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