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Previous experience in an inbound call center environment preferred. Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations.
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We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions.
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Position Overview: Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations.
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The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
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Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet, and phone services on the first call. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine.
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In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided ! When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
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Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.) After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
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Ability to adapt in a fast paced always changing environment. Provide the best customer experience from the beginning of the call to the end of the call each time. Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs.
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Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
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Position : Internet Technical Support Representative I - July 23rd training class start. The first 90 days will be on-site in the office as Mediacom provides the training for your new role.
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Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws.
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Position : Internet Technical Support Representative I - July 29th training class start. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment.
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Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.
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Position : Internet Technical Support Representative I - Position Starts June 24th 2024. Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users.
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