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Responsibilities What You’ll DoThe Contact Center Representative will provide excellent member service through responding to telephone calls, emails, web chat and other interaction channels.
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Understanding or experience with Contact Center as a service providers such as Nice, Nuance or Genesys and leading contact center transformation projects. Analyzing Conversational (Chats, Emails, Messages and Calls) data, and the use of this data to build Natural Language (NLP) modeling pipelines for intent classification, training & deploying conversational AI systems, IVR, virtual assistants, chatbots etc.
$232,000 a yearFull-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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POSITION OVERVIEW INBOUND CALL CENTER REPRESENTATIVE SUPPORTING TOLLING OPERATIONSWe are looking for Customer Service Representatives to support inbound customer service. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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This is a temporary, remote position contingent on hurricane disaster relief needs. MCI is seeking agents to work as needed in response to disaster relief efforts. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
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POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. Our Hurricane Relief Agents are responsible for the following tasks:Assist customers with service inquiriesLearn the common requests and solutionsImprove the customer’s experienceUtilize our service techniques and systemsEscalate customer dissatisfaction to proper channelsIn addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated.
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No candidate/recruiter calls, personal calls, or walk-ins are accepted. International Code Council (ICC): Special Inspector (Reinforced Concrete, Masonry, Soils) American Concrete Institute (ACI): Field Testing Grade I; Strength Testing Technician; Laboratory Technician.
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Manages inbound calls from Spanish and/or English speaking consumers from the US and US territories. Manages inbound calls from consumers to resolve product and technical support issues.
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We are looking for a motivated and passionate Construction Materials Engineering Technician to join our Construction Services team in Augusta, Georgia. Special Inspection observations: Adhere to International Building Code (IBC) standards for testing and inspecting construction materials.
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Psychiatrist, MD, Dermatologist, Ophthalmologist, Audiologist, Cardiologist, Primary Care Providers (MD); for All regions, within our Office, Urgent Care, House Calls & Nursing Home Divisions. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
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JOB DESCRIPTIONThe Customer Service Representative-Remote (Ultimate Medical Academy Grads Only) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
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Developing and implementing Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue; Leading the design and development of Contact Center AI solutions and Conversational AI solutions that improve customer engagement and satisfaction, reduce customer service costs, and increase operational efficiency.
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Working in Contact-Center-as-a-Service and/or Conversational AI development, with a track record of delivering successful projects; and, Working closely with stakeholders across the organization to ensure that Contact Center and Conversational AI solutions are aligned with company goals and values, and meet regulatory requirements.
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Understanding or hands on experience with Lex, Nuance Mix, Dialog Flow, AWS and Google Cloud, R, Power BI, Tableau, Alteryx; Using natural language processing (NLP), machine learning (ML), Generative AI, and other relevant AI technologies and platforms.
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Using chatbot development frameworks, such as RASA or Microsoft Bot Framework; Applying experience with cloud platforms, such as AWS, Google Cloud, or Microsoft Azure; Understanding or experience with conversational AI platforms, such as Google Dialogflow, Amazon Lex, IBM Watson, Microsoft Azure hyper-scalers.
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Understanding of Large Language Models such as Bard and/or OpenAI and NLG solutions; Linguistics, Computer and Information Science, Engineering. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology.
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contact inbound calls jobs Company: Mci Military Recruitment
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