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Description & Requirements Maximus is looking for a Supervisor in the training Department Essential Duties and Responsibilities: - Provide staff mentoring and coaching on an ongoing basis to help ensure staff members are meeting individual performance standards including confidentiality and security of information and program metrics.
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Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
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Deliver staff training on an ongoing basis covering topics such as protocols, customer service skills, program information, use of CRM and application systems, performance results obtained through quality assurance monitoring, and other areas as appropriate.
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Comply with all company required policies, procedures and processes including but not limited to required training. - Identify training needs and development opportunities for subordinates.
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Establish and communicate the training methodologies to participants. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. -Preferred DOE experience EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
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Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
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Assures the project is in compliance with MAXIMUS standards and procedures. - Assure the project is in compliance with Maximus standards and procedures. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
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Maximus is an Affirmative Action/Equal Opportunity Employer. Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. Provide staff mentoring and coaching on an ongoing basis to help ensure staff members are meeting individual performance standards including confidentiality and security of information and program metrics.
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Provide staff mentoring and coaching on an ongoing basis. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
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Assist the Knowledge Management System and Policy and Procedures Specialist with the development and maintenance of policies and procedures and the knowledge management system. Direct research activities, including investigations of reporting errors, which occur during the enrollment process, and examination of Enrollee and client problem resolution.
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Work with the leadership to develop and monitor performance goals and objectives for all staff. Work with the Operations Manager to develop performance goals and objectives for all call center staff.
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Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up. Interface with project leadership to coordinate direction of the project's client to ensure proper implementation and follow up.
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Review and analyze call center reports and discover root causing issues. We're proud of our connections to organizations dedicated to serving veterans and their families. Frequently interacts with subordinate employees and functional peer groups.
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Evaluate subordinates' job performance and recommend appropriate personnel action. Annual salary is just one component of Maximus's total compensation package. Generally supervises semi-skilled employees or a few individual professional contributors.
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About the Position We have an exciting opportunity for a Nurse Training Supervisor. Lead the design development, and manage training sessions, and schedule with the Training Director based on the evaluation of the needs of staff and new hires in coordination with management.
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training job Title: training Company: Maximus
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