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Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
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In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Marriott International is an equal opportunity employer. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
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Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
$30.77 - $38.94Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. JOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
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If you're more into outdoor sports, check out the Highland Park Golf Club (just a mile from the hotel) or the beautiful 54-hole golfing complex known as the Robert Trent Jones Golf Trail at Oxmoor Valley, just 11 miles from the hotel.
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Notify laundry of linen requirements necessary to clean the early check out rooms. Update housekeeping management on the progress and status of each area of responsibility; complete required forms and reports (i.e. room status, discrepancy, late check outs, etc.
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The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures.
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Is able to function as a front desk agent especially in terms of check-in and check-out procedures. Respond to guest needs, special requests and complaints and alert the appropriate manager as needed Perform nightly balancing of in-room video and long-distance telephone services Understand and knows how to perform check-in and check-out procedures.
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Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Organize and coordinate check-in/pre-registration procedures for arriving groups.
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Check the guest in and out efficiently and in a friendly manner. Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures.
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Major Functions: Assists with luggage during check-in and check out, as well as drives the company van in transporting guests as designated. Orients guests to guestroom layout, heating and air conditioning controls, the nearest ice machine, and other relevant amenities.
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Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
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POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. License or Certification: None Marriott International is an equal opportunity employer.
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We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
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