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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives.
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Eskaton is a nonprofit senior services provider serving Northern California's older adults for over 55 years.
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This may include: consultation, direct service, crisis intervention, ensuring proper documentation, on-call duties, and LPS responsibilities as applicable. LPS certification required within 6 months of hire and LPS on-call rotation required.
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Conviva is seeking a dedicated, compassionate and cheerful Work from Home / Bilingual / Call Center Customer Service Representative who is interested in being part of a team that focuses on excellent service to others.
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Bilingual / Call Center / Customer Service Rep / Remote / Work from Home. The Call Center Customer Service Representative represents the company by addressing incoming telephone, digital, or written inquiries.
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Experience in a highly customer service-oriented environment. Resolve patient issues through independent problem solving and with a goal of first call. High school diploma or equivalent Ability to handle high call volume and multi.
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Task while providing an exceptional customer experience Experience in E-Clinical Works or other electronic medical records system such as Epic, Athena Health, NextGen. Experience with Avaya telephony platform desired Knowledge of and strict adherence to HIPAA.
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Functional departments to resolve issues and improve customer experience Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook. Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.
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At Conviva, were seeking innovative people who want to make positive changes in their lives, At Conviva, were seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.
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Conviva, a subsidiary of Humana, values personal identity protection. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives.
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Remote / Work from Home. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.
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Experience in a medical office setting utilizing a computer-based practice management software system. Ability to remain calm and helpful even when dealing with upset customers Foster teamwork and partnerships with cross.
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If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. Must have a minimum internet speed for optimal performance is 10mb down and 1mb up.
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Must have reliable cell phone and computer at home. Must be Bilingual English (read, write & speak) and Spanish (speak) As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability.
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Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. This applies to those who work within our facilities; interact directly with members and patients; attend in-person meetings or trainings; and/or represent Humana at events or volunteer activities.
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call service jobs Title: customer Company: Manpower Group
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