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The Computer User Support Specialist acts as the primary contact for end-users facing technical issues with computer systems, software, and hardware. Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist position and to join our team of qualified, diverse individuals.
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Provide IT end-user support for disaster recovery and emergency response activities in the event of emergencies at local site. Well versed in providing White Glove VIP/ Concierge Services, Home / Remote support to ALL BMO CM (Capital Markets) end user community.
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As a Hardware Technician, you will play a crucial role in ensuring the smooth operation of IT systems and providing comprehensive end-user support services to facilitate the execution of the agencies core mission.
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Reporting to the Senior End User Support Manager, will provide remote/on-site technical support and services to end-users and clients within a designated geographic region.
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You will be the cornerstone of end-user support, ensuring smooth operation and assisting cybersecurity across the organization by diagnosing and resolving complex issues, thus enabling seamless business continuity, and enhancing user satisfaction.
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Ensures the daily operation and long-term health of the end user device ecosystem including but not limited to device management tools such as Jamf, MECM and Microsoft InTune. Ensures health and security of over 3000 end user devices with various operating systems such as Microsoft Windows, macOS, iOS, and Android devices.
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Additionally, SWCM is responsible for administration and user access for Change and Configuration Management toolsets (i.e. Atlassian Jira, Microsoft Azure DevOps Server (ADS), Git, etc. Experience with SWCM tools (Microsoft Azure DevOps Server (ADS) - Git, BitBucket, IBM Rational Team Concert (RTC), and/or IBM Rational ClearCase, Synergy, Jenkins, Artifactory.
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Description POSITION SUMMARY The Associate Desktop Support Engineer provides support assistance to IT Support Analysts and end users in the operation and troubleshooting of end-user technologies via telephone, remote desktop, and/or in-person.
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The IT Regional Field Service Technician , reporting to the Senior End User Support Manager, will provide remote/on-site technical support and services to end-users and clients within a designated geographic region.
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Bachelor Degree in related field or equivalent experience in technology support, network administration, and support activities in multi-user network environments. Experience with the following technologies is a plus: JAMF MDM ServiceNow administration JavaScript Cisco/Meraki access points/switches/routers Microsoft Windows Server 2008 R2-2012 R2 Microsoft RDS Server Microsoft DHCP & DNS Services Microsoft Dynamics SL Microsoft Skype for Business & Teams Microsoft Office 365, CRM, Lync, SharePoint, Intune Microsoft SQL Server Microsoft System Center ShorTel PBX/Call Center/ Telephony Equipment VMWare vSphere.
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Experience with desktop support and imaging tools. 3+ years of experience in desktop support. Work with all aspects of company Information Technology systems to support 1000 users in multiple locations.
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Job Title: Desktop Support Location: Austin, TX Description: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
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The IT Support Specialist II delivers exceptional end-user support with a client-focused approach, engaging the user throughout the support process.
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Provide end-user support via ticketing system, phone, and direct request. + support the implementation of OT infrastructure standards and best practices across all site OT and Process Automation platforms, working with other process automation engineers, IT, and OT professionals.
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Experience performing DoD military active duty or defense contractor work with designated End Point security solutions, HBSS capabilities and HBSS/McAfee ePolicy Orchestrator (ePO) operationsPreferred Qualifications: Experience with Computer Network Defense (CND) within a Computer Incident Response organization.
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network support microsoft office end user it specialist jobs Company: Macy's
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