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Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.
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Provide critical date management and escalation support to meet committed delivery objectives. Formal project management experience. Customer Care Manager III - Canada Work From Home.
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Meet learning, development and personal growth objectives to provide a superior customer experience. Elle nest pas conue pour contenir ou pour tre perue comme une liste exhaustive de toutes les tches, les responsabilits et les qualifications ncessaires.
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Collaborer avec les ventes et la prestation de services pour rsoudre les exceptions de commande tout au long du cycle de vie de la livraison. son meilleur lorsque la technologie fait progresser notre mode de vie et de travail.
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Follow established protocol for submitting orders to Order entry and provisioning. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.
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Knowledge of order process and technical side of the provisioning process. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.
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Pour en savoir plus sur le rseau de Lumen, l' edge cloud , la scurit et les solutions de communication et de collaboration, et sur notre objectif de faire progresser l'humanit grce. Ability to learn and adhere to customer care policies, processes, and principles.
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Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Promotes revenue growth, retention, and overall customer satisfaction.
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LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
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Partner closely with sales and service delivery eco-systems to understand and implement sold solutions. la collaboration et utilisation dune approche dquipe pour accomplir le travail. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction.
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Dcrire la nature gnrale de lemploi et la charge de travail effectue par les employs de cette catgorie. Bachelors Degree or 5+ years of related experience. Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle.
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Have a working knowledge of the implementation workflow. la clientle pour assurer les plus hauts niveaux de satisfaction client et pour veiller. Provide timely response to customer and service delivery inquiries.
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3+ years of telecommunications/technology experience. Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. Agit en tant que point de contact unique pour un groupe de comptes clients assigns qui ont gnralement un chiffre daffaires moyen.
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La facturation, pour assurer les plus hauts niveaux de satisfaction client. Fournir une gestion des dates critiques et une assistance descalade pour atteindre les objectifs de livraison noncs. Collaboration skills and use a team approach to accomplishing work.
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Atteindre les objectifs dapprentissage, de dveloppement et de croissance personnelle pour offrir une exprience client suprieure. lemploi, incluant le recrutement, lembauche, le salaire, les promotions, les avantages sociaux, les mesures disciplinaires, la cessation demploi, lattribution des tches, ou la formation.
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management job Title: manager Company: Lumen Technologies
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