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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives. The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers within NDS. This is inclusive of Federal loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post default recoveries teams.
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10 years of experience in customer service management, contact center operations, dialing and diligence management or related roles, with a proven track record of achieving financial targets and SLAs.
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Set strategic direction and goals for customer support, collections, and contact center operations in alignment with Nelnet's strategic objectives. Manage contact center expenses to achieve or exceed net income goals while maintaining operational excellence.
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Oversee the effective training of all new contact center associates, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional service. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist.
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Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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Acting as the point of contact to coordinate with the HVA system information security officer, system owner, and all related assessors from the Department of Homeland Security (DHS) Conducting HVA penetration testing on NOAA non-tier 1 HVA systems and NOAA systems as required by the Cyber Security Division (CSD.
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Under the direct supervision of the Dental Office Manager/Dental Contact Center Supervisor, or their delegate, facilitate a timely and orderly process of serving the patient from appointment and provider scheduling to completion of office visit information.
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Experience with email marketing platforms such as CVENT, Mailchimp, or Constant Contact is advantageous. Proficiency in quick video editing and motion graphics using software like Aftereffects and Adobe Premiere Pro.
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Point of contact and have regional responsibility for the activities, developments and issues concerning 3D scanning. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs or have accessibility concerns, please contact the People Services Team at (877) 831-1217.
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Performs other duties as assigned by the Dental Contact Center Supervisor/Lead Person. Dental Contact Center/Staff Scheduling Center Only: Schedule patient appointments. Performs other duties as assigned by the Dental Contact Center Supervisor/Lead Person.
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Talent coordinator will be mentored and in contact with the founder & COO to share any feedback, concerns, or anything at all. Over the years, we've proudly partnered with industry giants such as Amazon, Pinterest, TikTok, HBO, HelloFresh, Pantene, Chandon, Farfetch, and many more.
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The Global IT Compliance Manager will serve as the primary contact for the external auditors and coordinate IT SOX and other IT compliance efforts between process and control owners, testers and other stakeholders.
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Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS.
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Perform various JPAS/DISS actions; process CAF information requests; process adjudication actions; maintain personnel files and Master Classified Contact List; and update the Master Security Clearance Roster.
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As a Mover – Junk Remover, you are the first point of contact for clients on the job. Look, act and become a friendly college hunk – starting with the uniform (shirt tucked in, hat straight, pants at waist), and continuing with your attitude (smiles and eye contact.
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contact job Title: painters Company: King Rose Construction
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